Provides efficient and courteous response to consumer inquiries and complaints. Able to follow up manage cases from start to resolution by performing the following duties
What You'll Do Receives phone calls, letters and e-mail inquiries from consumers and responds following established procedures.
Researches, resolves and follows-up on consumer complaints by acting as liaison with other departments including Field Service, Marketing, Sales, Manufacturing, Shipping and Quality Systems.
Provides first level support for consumer escalations.
Escalates difficult complaints or inquiries to supervisor for assistance and/or handling.
Maintains records of consumer inquiries to provide necessary data to analyze the interests, concerns and issues of consumers. Creates reports as needed.
Responsibility for Showroom operation, including maintaining showroom appearance, keeping windows and doors clean, assuring that appropriate arrangements are made for any required maintenance.
Conducts consumer orientation and demonstrate the use of products.
Proactive follow-up with consumer leads given to dealers.
#PGTLP
Who You Are Requires in-depth knowledge of:
PGT products and parts with continual learning;
PGT procedures including shipping procedures, RMA's, production releases and service orders;
Computer application for order entry and retrieval
Proficient in MicroSoft Office software (Word, Excel, Power Point, Outlook)
Who We Are At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more - from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.
WHY WE'RE DIFFERENT Every day we look for opportunities to grow and achieve greatness - together.
This isn't an "everyone for themselves" environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.
Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.
Our collaborative group.
Our understanding family.
Our strong team.
Working together to inspire greater opportunity for our customers, our community, and our team members.
What We Offer
Competitive compensation
Career advancement opportunities
Medical coverage
Dental coverage
Tuition reimbursement
Employee stock purchase plan
401k matching
Profit sharing
Paid time off
Volunteer time off
PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or
physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories.