Team Leader, Warranty Administration - FootJoy at Acushnet Company in Fairhaven, Massachusetts

Job Description:

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: Responsible for customer service activity within team of Warranty Associates. Responsible for the growth and development of team members.

Responsibilities:

• Work with Customer Service Manager to identify and support departmental goals for standards of service.


• Supervise, motivate, and evaluate assigned Warranty Team members consistent with Acushnet Company standards.


• Create an environment of teamwork and encourage individual growth of each team member according to their abilities.


• Provide direction for team members to insure adherence and proper application of all policies and procedures.


• Assist team members in answering telephone and written inquiries regarding products and expedite all responses.


• Review procedures and policies on a regular basis and identify areas for improvement.


• Coordinate verbal/written customer correspondence regarding replacement of new/defective shoes.


• Communicate with appropriate departments any recognized trends and unusual activity encountered.

Requirements:

• Bachelor's Degree or equivalent business experience, 2 years of which must be in a Customer Service role.


• Golf industry experience/footwear knowledgeable. Team player with demonstrated ability to handle upset customers and promote positive customer interactions.


• Able to sit for long periods of time and listen/talk on the telephone.

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