Customer Service Representative - Springdale, AR at Oldcastle APG Inc in Springdale, Arkansas

Job Description:

Job ID: 496387

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.

Job Summary

The Customer Service Rep interacts with our customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaint. The Customer Service Representative plays a sensitive role which speaks volumes about the image of our organization.

Essential Duties and Responsibilities

• Collaborate with the Director of Customer Service to ensure proper implementation of customer service policies and procedures


• Ensure the necessary resources and tools are available for quality customer service delivery


• Review and track customer service complaints and complaint resolution


• Strive to build sustainable trust relationships with clients


• Monitor accuracy of reporting and database information


• Follow up on customers to ensure they are satisfied with received product/service


• Utilize computer systems in maintaining records of customer calls and account information

Requirements

• Combination of education and experience in Customer Service


• In-depth knowledge of customer service principles and practices


• Proficient in MS office applications


• Current with relevant technology trends and applications


• Very strong communication skills and well versed in interacting with customers using clear and appropriate language skills


• Customer service focus-ability to politely relate with clients


• Problem analysis and problem-solving


• Time management skills-skilled in handling multiple customer calls within a minimal time frame


• Planning and organizing


• ERP Skilled knowledge

What CRH Offers You

• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

MoistureShield, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .