Assisting customers in person, by phone and by email an efficient manner
Responds to requests for information
Reviewing applications
Update mailing addresses - Data Entry
Printing, filing, scans documents
Receptionist duties as required
Must meet minimum requirements for accuracy and productivity
Must effectively execute duties in high stress situations while serving the public
Must recognize when information is confidential and safeguard confidential information
Operate common office equipment
Perform other duties as required
Answer questions from taxpayers by phone and/or in-person in an efficient manner
K NOWLEDGE &A BILITIES :
Excellent written and oral communication skills
Proficient in practical mathematics and grammar
Accurate Data Entry skills equivalent to typing 40 wpm
Knowledge of Microsoft Word and Excel desirable
Spanish Bilingual a preferred
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.