Customer Service Representative (Onboarding) - Intermediate at Equifax Inc. in St. Louis, Missouri

Job Description:

Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client's employees.

These roles are 100% onsite in our Earth City, MO service center.
What you'll do :

• Work with each contact to establish rapport with and gain the confidence of the caller.
• Deliver excellent customer service and strive to exceed customer expectations.
• Contribute to positive team metrics and meet predetermined productivity standards.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone.
• Ability to follow a script when conversing with callers
• Follow security processes & procedures at all times when handling calls due to the visibility of personal data
• Accurately communicate call and/or special project status to supervisor.

• High School diploma or GED.
• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
• Ability to organize work duties and perform job functions independently preferred

• Ability to handle a high volume of work and work under deadlines
• Ability to follow policies and procedures; complete administrative tasks correctly and on time.
• Ability to type 35 WPM
• Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook