Front office responsibilities and scheduling support for Case Management team.
Position Responsibilities:
These include the following: (other duties may be assigned)
Preserves human dignity and the confidentiality of clients.
Assures compliance with confidentiality and company policies and procedures.
Represents the company in a professional manner.
Front desk reception - answer and direct incoming phone calls; greet visitors in a friendly and professional manner
Works with the Care Coordinator to ensure that client schedules are filled with appropriate caregivers and confirmed weekly.
Works with Care Management Team to re-staff shifts as needed for employee call outs.
Assists office staff in monitoring shift status to ensure caregivers arrive at scheduled shifts.
Provide notification to Supervisor and/ or Director of all shifts not assigned / staffed.
Reviews daily on call reports and makes necessary changes.
Refer client concerns and scheduling issues relating to their care to Case Manager
Maintains current client folders to state and company standards. File graphics and misc. documents.
Manage inventory of office supplies and printed materials related to general office functions.
Filing and general office support
Be available to assist all departments with various duties, responsibilities, and data entry.
Participates in staff meetings, client review and stand-up meetings.
Participates in after-hour on-call as per agency policy and schedule.
Other duties as assigned.
Essential Skills and Experience:
Work with seniors and caregivers
Scheduling experience
Ability to effectively communicate both verbally and in writing.
Proficient in Microsoft Office and use of computer
Ability to learn and become proficient in scheduling software system.
Use of proper telephone, email and letter etiquette.
Must work well as part of a team.
Valid WA state drivers license and reliable transportation.
Able to pass criminal background check and driving record screening
Ability to work effectively and follow through on tasks to completion in a busy work environment with many distractions.
Reports to:
Director, HR/Office Manager or Client Services Supervisor
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee will regularly sit, stand, walk, talk, listen, and use finger manipulation.
Significant amount of time spent in office setting.