Information Technology Project Coordinator at The Ash Group in Minneapolis, Minnesota

Job Description:

1. Job Details and Requirements SectionExplain what the scope of the work/project is? Project Overview, deliverables (what is this person responsible for). This resource will be responsible for heavy data entry via Salesforce. Also responsible for processing rebates that are coming in through PDF, online in addition to paper. This role will include verification of products which does come with a heavy learning curve. This resource will be working within team of 13. The resource will be working from a shared queue within Salesforce, working from the oldest date to the newest. This resource will also support the greater team in working/corresponding using a shared inbox. Salesforce dashboards are responsible for tracking work/productivity.

1. What does a typical day look like? Resource will be working from a shared queue within Salesforce to process to verify products and process rebates on those products. Resource will work with larger team of 13 to complete work. There may be short team meetings at the beginning on the week to discuss work, priorities and what the team is working on.

1. What is the size of the group this position will be supporting? Who are some of the key players this person will be working with? 10-15. The greater team consists of 2 Sr Specialists; however, they don't typically process rebates.

1. Will this resource support internal (business), or external customers? This resource will assist the team to process rebates for residential customers; no commercial.

1. What are the main technology application/software skills/experience this resource will be required to possess? Experience with SalesForce is a plus. Proficiency with Microsoft Office suite. Resource will also be using an internal tool called CRS, which houses usage data.

1. Describe work environment / team culture (supportive/collaborative, teamwork or individual contributor)? The work environment is HIGHLY collaborative, however, this resource will be responsible for working as an individual contributor as well to process work from the shared queue.

1. What is the ramp up time/process for this role? Aside from having the required skill set, approximately how long will it take to train on Xcel's process, procedures/policy? 1-3 months.

1. What are the work hours/shift (standard, evening, full time/part time, OT required, on-call for 24/7 operation)? Standard hours will be flexible from 6 and 6 once the resource is proficient enough. Training will be conducted during standard hours.