We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.
We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.
Our mission is to give companies the tools they need to change the future of their business.
Job Summary
The Operations Analyst will ensure ISO (Independent Sales Organization) standards are met/ exceeded. This position will be responsible for leading and improving all aspects of the organization; this includes PayArc's systems, processes, customer specifications, and more. The ideal candidate has a desire to make an impact professionally and is self-motivated/goal oriented.
Responsibilities & Duties
Calculate, examine and oversee residual payments.
Responsible for applying strong analytical skills and job knowledge to provide support and guidance to internal stakeholders and external partners on residual payment inquiries and issues.
Ability to articulate how residual payments are calculated to stakeholders.
Collaborate with cross-functional teams to ensure billing accuracy, propose, and implement billing system enhancements or upgrades to meet evolving business needs.
Apply knowledge to develop formulas to support customer billing based on department goals.
Work cross departmentally to understand, create, and maintain company-wide policies and procedures, ensuring alignment with regulatory standards, implementing version control, and providing support for training and implementation.
Strong understanding of Payarc's business needs to understand purpose and concept to challenge departments to streamline, automate, and improve processes and procedures
Perform other duties assigned and provide operational support for ad-hoc projects as needed
Skills/Competencies
Strong analytical and mathematical skills
Strong technical aptitude or willingness to learn
Detail oriented and excellent organizational, planning and prioritization skills
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners
Judgment and resourcefulness to solve problems independently
Qualifications / Experience Required
2-3 years of analytical experience
Experience with various computer skills: Microsoft Access, Word, Excel, Outlook, and Internet savvy
Ability to become and remain proficient in all programs necessary to perform the everyday duties
Payment processing experience is preferred
Possess knowledge of the acquiring business with respect to industry trends, business risk factors, and other operational procedures associated with booking merchants