About the Role: Are you an enthusiastic and results-driven professional who thrives on building businesses and fostering strong client relationships? If you're energized by fast-paced environments where your efforts directly impact outcomes, this opportunity is tailor-made for you.
Join us and take charge of not only expanding our business horizons but also ensuring the satisfaction and loyalty of our esteemed clients.
Who We Are: This company is a trailblazing force in packaging. With a blend of engineering prowess and innovative flexibility, we're committed to setting industry benchmarks by continually enhancing our performance and upholding the highest standards. Our mission is simple: to delight customers by consistently delivering quality services on time, honoring commitments, and fostering enduring partnerships.
What Your Role Entails:
Customer Success Management:
Oversee day-to-day customer orders and interactions.
Manage departmental SO & PO entry and confirmations.
Enhance customer experience and satisfaction through proactive engagement and performance monitoring.
Develop and implement customer retention strategies to foster loyalty and satisfaction.
Act as the escalation point for customer-related issues, ensuring timely resolution.
Learning Management & Operations:
Develop and maintain departmental standard operating procedures (SOPs).
Design comprehensive training programs to enhance team skills and knowledge.
Evaluate training effectiveness and provide ongoing coaching and support.
Ensure the LMS is up-to-date with relevant content and monitor usage metrics for continuous improvement.
Sales Operations Management:
Spearhead the identification and pursuit of new sales opportunities for the team.
Develop and execute strategies to optimize the sales process and bolster revenue generation.
Collaborate with the sales team to establish targets, monitor performance, and drive outcomes.
Harness the full potential of our ERP system, identifying avenues for enhanced efficiency.
Source new quotes and oversee item creation and onboarding.
Ensure adherence to deadlines across multiple projects and materials.
Timely management of RFQ and bid responses.
Qualifications:
Required Experience:
5+ years of managing a team in sales support
Proficiency in sales and customer operations.
Track record of meeting or exceeding KPIs.
Strong communication, negotiation, and interpersonal skills.
Self-motivated with a proactive approach.
Competence in ERP, CRM, Excel, and Microsoft Office.
Support Provided:
Hands-on direction, coaching, and support from leadership.
Financial evaluation and support from the finance team.
Training on industry and company software/tools.
Continuous process improvement initiatives.
This position offers an exhilarating challenge for a dynamic professional ready to make a substantial impact in the packaging industry. If you're ready to embrace this opportunity, we invite you to join our team.