Continuous Improvement Specialist at Asurion in Smyrna, Tennessee

Job Description:

Continuous Improvement Specialist

The Continuous Improvement Specialist is responsible for supporting the identification and improvement of business and operational processes within the TLC with a focus on excellence in customer experience (internal and external), safety, efficiency, quality, cost, and delivery. They will partner with Subject Matter Experts (SME's) and leaders in operations and other key stakeholder groups to drive and deliver improvements.

Responsibilities:

• Identify problems and improvement opportunities within the TLC Operations
• Identify and eliminate/reduce waste (defects, overproduction, waiting, not-utilizing talent, transportation, inventory, motion, excessive processing)
• Establish collaborative relationships with SME's, leaders, and various groups to drive and deliver improvements through various means (projects, Kaizen Events, change management, Closed-Loop Corrective Actions, collaborative meetings, etc.)
• Conduct analysis to drive to the Root Cause of issues to deliver robust solutions
• Act as key team member for new process planning and introduction to ensure lean design and optimized processes are implemented
• Participate and/or facilitate process mapping and brainstorming activities with teams
• Develop measurement systems to quantify and ensure changes/improvements/implementations deliver expected results
• Carry out data collection, time studies, and analysis
• Assist with Standard Work development and modification
• Assist in driving iSPOT (Improving by Solving Problems One at a Time) program (one-page problem solving)
• Support site 5S

Qualifications:

• Bachelor's Degree Required (Preferably in Supply Chain Management, Logistics, Industrial Engineering)
• Strong team orientation and team contributor. Create conditions that foster partnerships and mutual support
• Strong analytical ability, must be able to see opportunities within data and reporting
• Self-motivated, self-managed, & driven; ability to work effectively when unsupervised
• Demonstrate profound sense of ownership; accepts responsibility for performance outcomes and results.
• Strong in organizational and time management skills.
• Microsoft Office skills including Word, Excel
• Strong oral and written communication skills with both large and small audiences

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