This position requires regular attendance and promptness. The applicant must exercise a high level of diplomatic skill in dealing with both the Company's customers and inter-company personnel when gathering and communicating required data. • Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software applications • Provides customers with requested information through both verbal and written communication • Process and distributes daily production reports to management and supervisory personnel • Selects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requests • Records distribution center complaints and follows ups to assure corrective action is implemented • Expedites all inter-company functions to assure timely shipment of product • Assists in the development of production schedules for specific product lines • Prepares a variety of month-end reports for management distribution • Support and participation in the Company's management and quality system including continuous improvement efforts • Supports the Materials Department personnel in data collection, analysis, expediting, and reporting as required • Assists with annual physical inventory • Supports and implements the Environmental policy as it pertains to work activities • Performs other duties as required or assigned which are reasonably within the scope of the activities enumerated above
Skills and Experience • Minimum 1-2 years of previous customer service experience with a demonstrated ability to deal with customers • Strong PC skills with proficiency in Microsoft Office, Word, Excel and Access • Excellent written and verbal communication skills • Pleasant telephone etiquette and interpersonal skills • Familiarity with alpha/numeric keyboard