The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.
Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
Work call queues, call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
Check insurance websites for proof of coverage and printing proof for data entry.
Contact agent to verify Break In Coverage (BIC) dates.
Assist Customer Service Coordinator as needed
Help in all other (Non-Assigned) queues when needed