Principal Function: The Logistics Support Specialist is responsible for interacting with customers, independent contractors, and internal departments while providing exceptional customer service in response to their inquiries, concerns, and requests about NOW Courier's services.
Essential Duties and Responsibilities: Duties include, but are not limited to:
Provides telephone support for customers, independent contractors, internal departments, and employees.
Receives, processes, and verifies the accuracy of orders from customers while utilizing NOW Courier computer database.
Provides quotes and enters orders to customers based on delivery information, mileage, customer requests, weight restrictions, and any additional fees incurred.
Maintains address database.
Files and maintains assigned driver manifests and other assigned documents according to record retention guidelines and requirements.
Assists manager with customer billings and contractor settlements.
Provides administrative support to multiple internal departments, including, but not limited to: logistics support, dispatch, warehouse, and routing.
Assist in loading and unloading of trucks from the dock utilizing dollies, hand held pallet jacks, and electric pallet jacks.