Senior Manager, EUC Services - Remote at GXO Logistics Corporate Services, Inc. in High Point, North Carolina

Job Description:

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Reporting to the EU Director for Central Infrastructure, the Senior Manager for EUC Engineering will have global responsibility in creating and delivering an excellent computing experience for a dynamic and high impact community to enhance the satisfaction of our enterprise user base. This is a highly visible and user facing role, requiring leadership and partnership with many IT and Business functional areas. This key role manages all End User office technologies, including desktop, laptop, mobile, telephony and video conferencing, with broad responsibilities for delivery of our key user services.

GXO EUC Engineers are highly skilled and technically competent members of the GXO Logistics IT Team. They provide system and application technical support while ensuring that all service level agreements and project goals are achieved. This position will require leading the EU team in the above-mentioned technological areas

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Responsible for the EUC Engineering team in support of Active Directory, identity management, Office365, AzureAD, SCCM, desktop and mobility services, and unified communications


• Vendor Management - service level attainment tracking & reporting as a component of overall governance reporting and IT metrics


• Manages appropriate capacity of the services to meet resource supply and demand specific projects


• Manages relationships and communications with business partners and key stakeholders


• Contributes to process improvement by constantly refining service delivery model based on advancing technology


• Directs efforts to create and enhance standards/best practices and drive adoption across the technical team


• Converts business requirements into technology requirements


• Maintains operations by utilizing a combination of internal resources as well as external vendors


• Monitor the performance of the team and make sure the SLAs and KPIs are met

At a minimum, you'll need:

• 10+ years of progressive IT experience


• ITIL Certification or equivalent experience


• Proven experience in managing a support team in a multinational organization


• Experience leading projects hands-on from end to end


• Ability to comply with tight deadlines


• Customer service, strong relationship building, multi-tasking, self-learning and motivational skills

• Master's degree

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.