Senior Training Program Specialist (Remote) at Magellan Health Services inc in Scottsdale, Arizona

Job Description:

This position designs, develops, and executes learning solutions for the MFLC training program. Responsible for developing, scheduling, and conducting group and/or one-on-one training, virtually and face to face. Develops and delivers training for new hires and current workforce on policies, contract standards, computer systems, service delivery expectations, accreditation, quality and regulation. Collaborates with leaders and workgroup project managers to identify, prioritize, and respond to training needs for workforce and organization. Primarily supports MFLC training, may lead and/or support other initiatives and programs (i.e. Leadership Programs, competency development, and new business implementations). Is the learning management system (LMS) administrator, develops and maintains training materials, conducts audits, processes completion reports, and special projects. Responds to training related inquiries from PMO, MFLC Counselors, and Federal leadership. Acts as the technical expert and liaison for LMS administrator, Service Center, and other IT areas for program support.

• Maintains progressive knowledge of the trends in instructional design, learning methodologies and learning technology solutions.
  
  


• Routinely researches current trends, tools and techniques associated with content/curriculum design and development.
  
  


• Creates design standards and templates, integrates technology-based tools into the development process, evaluates and assesses the instructional effectiveness and business impact of programs and supports the continuous improvement of learning solutions.
  
  


• Partners with internal customers to clarify business objectives, identify performance gaps and recommend appropriate solutions.
  
  


• Leads projects including negotiating project scope and timeline, meeting all deadlines within quality expectations, and actively communications with stakeholders to ensure solutions have a demonstrable business impact.
  
  


• Assists with the coordination and compliance tracking of MFLC counselor training records and corresponds directly with counselors regarding training requirements.
  
  


• Facilitates training courses across the MFLC spectrum including, but not limited to, new-hire orientation, field and PMO specific training, standard operating processes and procedures, technology training, and professional development training.
  
  


• Serves as an advocate for learning and change management in project planning meetings and effectively communicate project plans, milestones and training strategy on an ongoing basis and demonstrates exceptional collaboration and coordination skills that support and enhance a team working environment.
  
  


• Actively communicates with the training team on program operations and processes.
  
  


• Utilizes enterprise Learning Management System to share training resources and information, training materials, track training activity, report on progress, and support enterprise learning strategy.
  
  


• All other duties as assigned.
  
  

Responsibilities
Bachelor's degree required.

5+ years ofexperiencein formal training design and/or facilitation and coaching experience.

Strong knowledge of adult learning theory, instructional design, curriculum design, knowledge management practices and performance improvement models.

Strong project management skills with ability to prioritize and lead multiple, complex projects with tight timeframes in a matrixed environment.

Demonstrated understanding of training concepts and principles of adult learning.

Demonstrated ability to convert abstract ideas into concrete solutions, and ability to communicate technical information to non-technical customers.

Ability to work in a fast-paced environment.

Strong organizational, time management and attention to detail skills.

Strong facilitation and classroom management skills, virtually and in person.

Strong verbal and written communication skills; ability to provide topic clarity to all levels.

Strong interpersonal skills, ability to function independently and as a team member.

Excellent training documentation skills, including manuals, job aids and facilitator/learner materials.

Expert in use of MS Word (creating tables, managing formatting, saving versions), Excel, PowerPoint (creating presentations, using animation) and Outlook.

Experience with remote training using meeting tools such as NetMeeting, Webex, LiveMeeting, and Zoom Conferencing.

General Job Information

Title
Senior Training Program Specialist (Remote)

Grade
24

Work Experience - Required
Instructional Design, Training

Work Experience - Preferred

Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelor's

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred
Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt

Salary Range

Salary Minimum:
$58,440
Salary Maximum:
$93,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.