Customer Service Representative at PPG INDUSTRIES INC in Grand Prairie, Texas

Job Description:

PPG has an exciting opportunity available for a Customer Service Representative at our Dallas, TX location. As a Customer Service Representative you will be the immediate point of contact for all of our customer's needs. We work to handle any and all service needs for the customers and ensure top service is provided daily. In this role you will report to the Customer Service Manager.

Key Responsibilities:

• Responsible for the timely and accurate order management of assigned international customer orders daily.


• Spend time interacting with customers via inbound calls and email, entering orders, credits, debits, returns, and establishing overall customer status.


• Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery, invoicing, and compliance.


• Increase incremental volume and distribution efficiency by taking a pro-active sales initiative.


• Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded.


• Provide clear instructions to all shipping points to ensure customers and requirements are met. Resolve issues that may arise during the shipping process.


• Provide complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements.


• Identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements.


• Coordinates resolution of non-conforming products and issues.


• Verify the vital information related to inventory.


• Ensures accuracy of all sales orders. Provide necessary information for the shipment of product.

Qualifications:

• High School Diploma or GED required, Bachelor's degree preferred


• 3+ years of customer service experience


• Prior experience with Purchase Orders (PO) or Request for Proposals (RFP) strongly preferred


• Experience interacting with customers through email, phone, and face to face.


• Computer skills, time management, strong oral, and written presentation skills.


• Must be a U.S. Citizen or Permanent Resident.

#LI-Hybrid

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.