Senior Claims Assistant at Chubb in Chesapeake, Virginia

Job Description:

JOB DESCRIPTION

As a Claim Operations Sr. Claim Assistant, you will be part of a diverse team accountable for providing back-office support to NA Claims and contributing to the achievement of delivering an exceptional client experience. The main function of an Operations Claim Assistant - Level 2 is to perform complex Claim support activities related to Workers Compensation line of business within a fast-paced, deadline-oriented, and regulatory environment.

Job Responsibilities include:

• Processing assigned work according to defined workflows and guidelines to deliver a quality product and internal customer service.
• Ability to balance both quality and productivity expectations within a high-volume, transactional work environment to help meet business and customer service demands.
• Ensure that all activities performed are documented completely and accurately.
• Recognize, prioritize, and escalate priority requests according to established guidelines.
• Create and maintain accurate productivity logs for the purpose of tracking department results.
• Communicate clearly and effectively with our business partners to meet customer requirements.
• Review and research claim documentation to identify relevant key data.
• Knowledge and understanding of various state reporting requirements.
• Timely and accurately complete state filings, consistently meeting quality goals to minimize late filings, rejections and state-imposed penalties
• Schedule medical appointments and request medical records.
• Outbound & inbound communications, to include phone calls and emails, for processing of requests (examples include, but are not limited to: medical appointments/bills and information for filings)
• Serve as a subject matter expert for Operations activities.
• Assist with training of new hires and cross training of peers.
• Assist with SOP management and process improvement.
• Establish and institute back-up plans for coverage and oversight of related job functions during absences.
• Collaborate with team members from various work areas within the Operations Department to provide support and assistance when required.
• Display flexibility and adaptability by willingly undertaking additional tasks or responsibilities as assigned by management or team leaders.

QUALIFICATIONS

Skills:

• Superior

  ABOUT US

  
  

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.