Senior Facilities Services Manager - Business Technology at Swinerton Builders in Sacramento, California

Job Description:

Job Description Summary:
Strategic leader focused on all Swinerton infrastructure that delivers a productive digital workplace to support our business growth.

This job is required to be onsite 4 days a week in the Swinerton Sacramento office.

Job Description:

POSITION RESPONSIBILITIES AND DUTIES

• Develop key customer relationships with our division office leaders, managers, and Ops teams to:
  
  
  • Develop strong partnerships with Division office managers to understand business strategies.
  
  
  • Understand local needs and assess most efficient process to deliver consistent standard services.
  
  
  • Work with special projects to capture requirements and facilitate production ready solutions.
  
  
  • Establish collaborative relationships with all technology team managers and Directors.
  
  
  
  


• Manage the overall service delivery for all networking, office servers, ISP contracts, and other data used in our company operating locations.
  
  
  • Ensure team is aligned around technology deployed and ensuring high uptime is optimized.
  
  
  • Manage escalations and SLAs for issues related to this infrastructure.
  
  
  • Maintain future roadmap on evolving technology and ensure proper lifecycle management is in place.
  
  
  • Establish key metrics that show company value and team productivity.
  
  
  • Collect project details and manage oversight in completion of the project.
  
  
  • Provide status updates when necessary, including during staff meetings.
  
  
  • Regularly analyze the workflow, productivity, skill sets, and other technical resources to deliver world class infrastructure delivery.
  
  
  
  


• Develop and build a strong team and leverage key vendor relationships:
  
  
  • Provide development plans, annual reviews and any form of corrective action needed.
  
  
  • Balance the staffing to meet department service levels, and cost savings/optimization.
  
  
  • Leverage contract staff, and commodity partners when necessary.
  
  
  • Find flexible solutions while providing career growth to challenge the employees.
  
  
  • Interview potential new hires and contract staff
  
  
  • Develop strong vendor relations with local contract staffing and national technology partners.
  
  
  • Leverage national commodity partners to help with nationwide delivery of infrastructure installations, support, and special project work.
  
  
  
  


• Develop proper lifecycle management of all aspects of equipment and services:
  
  
  • Inventory hardware in all locations
  
  
  • Understand normal life expectancy and develop a maintenance and lifecycle.
  
  
  • Ensure communications of equipment cost and incorporate into annual budget and forecasting cycles.
  
  
  • Project manage any technical updates required.
  
  
  
  


• Reporting and documentation requirements:
  
  
  • Create and maintain detailed documentation value added and key metrics driving department efficiencies.
  
  
  • Manage all product lines associated with Facilities Services
  
  
  • Maintain overall team productivity and overall ticket queue metrics.
  
  
  
  


• Manage all budgets related to department operations and key services owned:
  
  
  • Ensure overall order process is delivering within SLA.
  
  
  • Manage annual budgets and trend towards efficiencies.
  
  
  • Provide budgets for business planning 6 quarters out.
  
  
  • Maintain incident, request, change, problem, and asset management best practices.
  
  
  
  

• Complete other technical and project related responsibilities as assigned

MINIMUM SKILLS AND EXPERIENCE

• Associates or BS degree in any discipline and/or Microsoft and/or CompTIA certifications preferred.


• 8+ years' experience providing leadership support in an Enterprise/Corporate environment.


• Minimum of 5 years technical supervisory experience, in a highly operational environment


• Excellent technical understanding, and experience with networking, services, and overall IT infrastructure


• Proficient in the use of Microsoft Office applications


• Proficient and knowledgeable with office procedures and best practices


• Good organization skills, with the ability to prioritize and coordinate work efforts.


• Experience with managing vendors, ordering hardware, software, and financial accounting basics.


• Proficient English verbal and written communication skills, and professional telephone disposition


• Strong leadership skills and prior experience in a highly customer service and efficient operational environment

SUMMARY OF BENEFITS

This role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.

Compensation Range
Annual Salary: $170,000.00 - $185,000.00