Branch Banking Client Consultant I at Flagstar Bank, N.A. in Bloomfield Hills, Michigan

Job Description:

Position Title
Branch Banking Client Consultant I

Location
Telegraph Rd (Bloomfield Hills, MI)

Job Summary
The teller is responsible for interacting with customers and providing exceptional service by greeting them as they enter one of our branches, and by processing financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards. This position requires professional conversations with customers to identify their needs for additional services and by introducing them to a banker.

This entry level branch position is primarily responsible for processing transactions in the branch and will be responsible for assisting the team in meeting branch goals.

Job Responsibilities:

• 
  Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative


• 
  Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to referrals.


• 
  Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.


• Performs special projects, and additional duties and responsibilities as required.


• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements:

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required


• 0 - 3 years of customer service and sales experience, required


• Experience in financial services industry, preferred