RFP Support Specialist - Remote at Sonesta Hotels International Corporation in Newton, Massachusetts

Job Description:

Job Description Summary

This job is designed to coordinate and effectively execute the Centralized Transient RFP process. This position will support the current organization with responding of Transient RFPs thru coordination of our systems and supporting teams, communicate with properties regarding RFPs, provide reporting and maintain system health.

Job Description

Support

• Daily RFP Support between properties, GSO's, and customer platforms.


• External RFP platform Management


• At Your Service process management for CRFP and RFP Support Team


• Daily troubleshooting and property support


• Assist with Rate Failer audits


• Lanyon RFP system management


• Handle escalated issues and follow-up on outstanding RFPs promptly.


• Maintain daily logs of entries and exceptions.


• Identify trends in issues and support calls and identify recommended process changes and system changes to address trends.


• Upkeep deployment and account system management .


• Maintain public SOP documentation. (capture new policies & procedures, update platforms).


• Provide monthly reporting.

Additional Job Description

Qualifications

• Superior verbal and written communication skills


• A team player.


• Sales/Revenue System knowledge


• Discipline Operational knowledge


• Lanyon Knowledge required

Additional Job Information/Anticipated

Pay Range

Pay Range: $24.00 to $26.00. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.