INTERMEDIATE MEDICINE UNIT COORDINATOR at Brigham & Women's Hospital(BWH) in Boston, Massachusetts

Job Description:

36 HOURS/ DAYS - INTERMEDIATE MEDICINE - 14CD




GENERAL OVERVIEW



Under the direction of the Operations Manager and as a member of the Intermediate Medicine Patient Care Team, the Unit Coordinator will be responsible for the following duties, including but not limited to, answering unit phones, scheduling patient tests and appointments, maintaining all medical records, coordinating discharges, and preparing diet sheets. The Unit Coordinator is responsible for greeting and receiving visitors and responding to needs of patients and family members and taking a proactive role in the efficient operation of the unit.



PRINCIPLE DUTIES AND RESPONSIBILITIES

• Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff.


• Coordinates all paperwork coming onto unit, including all fax referrals.


• Prepares and maintains all patient medical records using Epic.


• Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arranges patient escort and transport services.


• Coordinates all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-up appointments.


• Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers.


• Prepares all diet order sheets and submits for approval from physician or RN.


• Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.


• Provides back up coverage for patient transport, including escorting discharge patients/family.


• On a daily basis, monitors and ensures that Advance Care Directives are up to date and in the patient chart.


• Performs all other duties, as assigned.

Qualifications

Minimum Qualifications

• Associate's Degree preferred. High School Diploma or equivalent required.


• 1-2 years of experience in medical, customer service setting is preferred.


• Knowledge of Medical Terminology


• Computer knowledge in windows-based environment strongly preferred.


• Epic experience is preferred.

Skills and Abilities

• Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.


• The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.


• The ability to work under stressful conditions, adapting to the changing pace on the pod, frequent interruptions, emergencies, and critical ill patients.


• Ability to work independently, with well developed organizational skills in order to prioritize tasks.


• Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.


• Demonstration of flexibility and willingness to adapt to diverse role as a member of the pod based patient care team.


• Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. The age of patients on this unit range from Adolescent to Geriatric.


• Ability to sit and/or stand for an extended period of time.


• Ability to assist lifting and carrying linens up to 20 lbs.


• Ability to assist with the transportation of patients on and off the pod.

RSRMGB



EEO Statement

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status. Apply Now