Job Description:
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc.
When you join Caterpillar, you are joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description:
Caterpillar is seeking a Manager Mining Equipment Management (MEM) in Tucson, AZ. In this role, you will report to the Senior Manager, Site Performance Management and will be primarily responsible for leading a team of MEM subject matter experts (SME) as part of a Site Performance Manager Support team in the Mining Center of Excellence. You and your team of SMEs will be responsible for providing MEM Expertise throughout the company, training Caterpillar Site Performance Managers (SPM) and Dealer partners in MEM processes, conducting Site Assessments, supporting MEM Continuous Improvement projects at customer sites, developing MEM tools and resources, and coaching Caterpillar SPMs - all with the end goal of improving customer fleet performance (availability, productivity & cost) at the site level. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can't wait for you to join the team!
What you will do:
You and your team of SMEs are responsible for supporting Uptime and Fleet Performance improvements at Site Performance Manager sites around the world and providing MEM coaching and expertise for Caterpillar Resource Industries and Dealer Partners. Responsibilities may vary and evolve in pursuit of these goals; responsibilities for you and the MEM team include:
MEM Stewardship & Development
- Provide MEM and Maintenance & Repair (M&R) subject matter expertise for Resource Industries.
- Identify and prioritize training and support requests from SPMs & Dealers around the world.
- Organize & Facilitate MEM Workshops and Training for Site Performance Managers and Dealers around the world.
- Provide SME support for the Mining Best Practice Program.
- Be the stewards of MEM Tools, processes, standard work, and resources.
- Collaborate with teams around the organization in standardized tool development.
- Identify critical sites with fleets failing to meet customer expectations and support SPMs' ability to improve fleet performance.
- Identify opportunities and support project work to improve customer fleet performance in the areas of availability, productivity, and cost.
- Review site action plans & KPIs to understand if current actions have the potential to sufficiently improve fleet performance.
- Coach SPMs on M&R Processes or application practices.
- Support SPMs at their Sites with site assessments, project identification and project execution.
- Support and develop your SME team to continue to be industry leaders and experts in Mining Equipment Management Processes.
Technical Excellence: Extensive mining experience and deep understanding of Mining Equipment Management and Maintenance and Repair Processes. Ability to develop and provide solutions to significant technical challenges.
Data Gathering & Analysis : Comprehensive knowledge of Mining Key Performance Indicators (KPIs) and process metrics. Ability to calculate and analyze KPIs to identify areas of opportunity.
Problem Solving : Knowledge of approaches, tools, techniques for recognizing, and resolving organizational, operational or process problems to drive improved fleet performance at the mine site level (Availability, Productivity & Cost). Ability to apply unique approaches based on unique customer needs.
Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Ability to create & present effective presentations and provide feedback to team on their presentations and communications.
Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with customers, partners, and team members. Proven ability to work with and influence people from many different backgrounds and cultures.
Customer Focus : Knowledge of the values and practices that align to the mining customer's needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Consulting : Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Top Candidates will also have:
Deep understanding of Caterpillar's Maintenance & Repair process framework.
Experience implementing maintenance and repair improvement plans or site improvement projects working with dealers and/or customers (availability, reliability, and/or cost)
Strong understanding of cost per hour and cost per ton factors and how they are related to mining equipment.
Thorough knowledge of mining products (preferably Caterpillar products), machine applications, mine site applications, mining equipment management methodology, autonomous systems and mine/dealer relationships.
Presenting / Training experience.
Additional Information:
The primary location for this position is Tucson, AZ, or Peoria, IL.
Domestic relocation assistance is available.
This position may require 25 - 50 % travel
Sponsorship is not available
This posting will close at midnight on May 8th.
What you will get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:
- Competitive Base Salary
- Annual incentive bonus plan*
- Medical, dental, and vision coverage
- Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
- 401k savings plan
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Short and long-term disability coverage
- Life Insurance
- Paid parental leave
- Healthy Lifestyle Programs
- Employee Assistance Programs
- Voluntary Benefits (Ex. Accident, Identity Theft Protection)
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
April 24, 2024 - May 8, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community .
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