Coupa Source To Pay End User Support at Beacon Hill Staffing Group, LLC in Celebration, Florida

Job Description:

• Business Expertise
• Applies company policies and procedures to resolve a variety of issues
• Applies general knowledge of business developed through education or past experience
• Work Complexity & Problem Solving
• Completes basic to moderately complex tasks and projects
• Uses existing procedures to solve standard problems
• Analyzes information and standard practices to make judgements
• Communications and Customer Service Relationships
• Gives and receives information such as options, technical direction, instruction, and reporting results
• Maintains communication with both internal and external contacts
Preferred Qualifications
Required Education BA/BS preferred


As a Financial Systems Analyst (Source-to-Pay (STP) End User Support), you will be responsible for providing technical and business support to end users across all levels within the organization, specifically focusing on financial systems within the STP workstream. Your role will involve troubleshooting issues, providing timely and accurate solutions in compliance with policy, identifying improvement opportunities, and assisting with system testing, basic analysis and other tasks (as needed).
• End User Assistance: Provide timely and effective support to end users regarding the STP process and systems and ensure accurate and complete data documented in tickets prior to closure in Service Now system. Address user inquiries, troubleshoot issues, and guide users through system functionalities. Identify, prioritize and resolve (within scoped responsibilities) incidents from Executives (VP and above) and their assistants. Effectively escalate and communicate issues to the appropriate resources when necessary. Prioritize work and exercise good judgement while managing multiple tasks.
• Process Improvement: Proactively and continuously track, monitor and analyze systems and processes to identify opportunities for process/system improvement.
• Documentation: Document internal troubleshooting
• Compliance: Support the governance and monitoring of STP financial systems compliance in accordance with company policies, standards and SOX requirements.
• System Testing: Tests system enhancements and modifications to ensure the integrity of the system's functionality or its data
• Other: Provide support on other projects or tasks as requested.


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.


Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .


We look forward to working with you.


Beacon Hill. Employing the Future™