Pharmacy Care Coordination Technician at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health



Sub-Division:Hospital



Req ID:20589



Schedule:Full Time



Shift:Days


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status



Non-Exempt




Job Role Summary



Specialty medications treat complex chronic diseases, posing an increased patient risk and requiring in-depth monitoring. The Pharmacy Care Coordination Technician serves as an important resource for patients taking specialty medications. This position encourages patient involvement in their care, supports transitions of care, and consistently documents all patient management information. This role proactively monitors patients, coordinates prescription refills to ensure patient compliance, promotes adherence to specialty medications, assists with medication shipping and delivery, and streamlines communication with pharmacists and providers for timely interventions. The Pharmacy Care Coordination Technician escalates patient concerns to the appropriate healthcare professional to optimize specialty medication care and improve patient outcomes.




Essential Functions and Responsibilities

• Patient Enrollment in Specialty Pharmacy Services
  
  
  • Collects pertinent demographic information, shipping, and contact preferences
  
  
  • Provides appropriate enrollment and contact information
  
  
  
  


• Care Coordination
  
  
  • Proactively manages refills for select patient populations in accordance with department policies and procedures
  
  
  • Defers and triages all clinical questions to a pharmacist
  
  
  • Communicates issues regarding social determinants of health to the appropriate entity
  
  
  • Consistently and accurately enters information/documentation into the electronic health record to facilitate optimal care and to ensure compliance with requirements of accrediting agencies and payers
  
  
  
  


• Maintains a clean, neat, and professional work area


• Promotes a culture of safety by identifying, mitigating, preventing, and reporting potential or actual medication incidents and adverse drug reactions


• Consistently maintains compliance with all hospital and departmental policies and procedures; completes all required educational activities and competencies in a timely manner; remains up to date on departmental processes by attending staff meetings, reviewing meeting minutes, and reading email communications

Job Requirements

• Completion of a high school education or equivalent required


• Licensure as Pharmacy Technician or Pharmacy Technician-in-Training in the State of Indiana


• Minimum of 3 years of relevant pharmacy experience required


• CPhT certification through the Pharmacy Technician Certification Board required or within 122-day probationary period


• Successful completion of Eskenazi Health Pharmacy Technician Training Program within 122-day probationary period

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.



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