Sr. Mgr Off Prem S&I at CAVA in Washington, Washington DC

Job Description:

Sr. Manager, Off-Premise Strategy


At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.


We foster a culture built on five core values:

• 
  Generosity First: We lead with kindness. Our best work happens when we act in service of others.
• 
  Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• 
  Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt.
• 
  Passion for Positivity: We greet each day with warmth and possibility.
• 
  Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

What You'll Do:




Digital Channel Management


• Manage and execute comprehensive off-premise program supporting 3PD and owned channels, retail and catering audiences

• Build off-premise business in new markets as CAVA footprint expands

• Develop business and operational strategies to unlock future potential with 3PD aggregators

• Own relationship with 3PD partners on behalf of CAVA to ensure optimal business result

• Identify KPIs, report on health of off-premise and customer segments across channels

• Partner with operations, technology, and product management to lead key initiatives to improve channel performance

• Develop outlook and recommendation for automation in delivery process and execution (dispatch, robotics, etc.)

• Manage internal and external journeys to ensure smooth customer and team member experience

• Troubleshoot technical issues with delivery vendors to ensure seamless experience for customers and internal team members

• Represent off-premise customer voice in cross-functional meetings

• Maintain a customer-led perspective and stay up to speed on industry and other external trends to inform our channel strategies



Revenue Optimization


• Maintain deep understanding of marketing levers available and their effectiveness to generate demand across 3PD and owned channels

• Develop strategic recommendation for conversion opportunity based on analysis

• Allocate marketing dollars across campaign channels to achieve growth

• Partner with digital product and marketing channel leads to implement top and bottom of funnel tactics to maximize conversion

• Partner with 3P and product management to develop conversion optimization KPIs and implementation roadmap

• Identify marketing goals, manage campaign execution, and report on performance



Customer Experience Development


• Report on customer experience health of delivery channels

• Proactively identify areas for improvement and partner cross-functionally to execute to plan

• Lead initiatives to drive measurable improvement in customer experience metrics



The Skills:

• 7-10+ years of professional work experience in the consumer/e-commerce field (consulting, marketing, digital, data/analytics, consumer insight)

• Ability to critically analyze sales and customer data to drive decisions

• Passionate about technology, including restaurant delivery and automation

• Thinks customer-first to uncover underserved needs states and further develop the range of services to grow the customer base and deepen relationships
• Strong Excel proficiency and financial acumen, experience with tableau
• Strong executive communication and presentation skills
• Experience working closely with a diverse set of stakeholders in a high-growth environment
• BA required

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment.
• Must be able to identify, analyze and assess details.
• For certain positions, must be able to occasionally move or transport items up to 50 pounds.
• Ability to communicate with others and exchange information accurately and effectively.
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable.
• Ability to work in a constant state of alertness and in a safe manner.

What We Offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community.
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution.
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food.
• Casual work environment.
• The opportunity to be on the ground floor of a rapidly growing brand.

*Indicates qualifying eligible positions only



CAVA - joining "A culture, not a concept."


As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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