Manager, Human Capital (Onsite in Phoenix, AZ) at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

Job Summary

Responsible for the administration of Human Capital programs. Collaborates with line managers on Human Capital issues. Coaches leaders on TriWest Human Capital policies and procedures, including, employee relations, leadership development, employee engagement, exit interviews, turnover analysis, performance appraisal system, supervisory training, and internal investigations. Lead and manage human capital professionals. Supports the Director of Human Capital to ensure programs and policies create and reinforce a positive work environment; the company is compliant to all federal, state and locals laws and the company is executing best practices.

Education & Experience

Required:
o Bachelor's degree in Human Resources, Business or related field.
o 5+ years experience as human resources generalist with demonstrated success in full life cycle corporate recruiting, employee relations, benefits, compensation and training.
o 3+ years in Employee Relations / Labor Relations
o Strong knowledge of federal, state, and local laws and regulations
o Demonstrated experience establishing strong relationships with leaders at all levels
o Strong business acumen, using that understanding to effectively develop and deploy solutions that help leaders meet their business goals.
o Demonstrated experience as a change agent, leading and managing organizational changes. Project management experience in leading and participating on teams.
o Experience developing and facilitating leadership development programs such as employee engagement, coaching, conflict management and performance management. Strong presentation skills.

Preferred:
o Master's degree in Human Resources, Business Administration, PHR or SPHR designation
o PeopleSoft experience
o Strong knowledge of the following leadership and management applications such asSituational Leadership, Emotional Intelligence, and Predictive Index.
o Supervisory experience

Key Responsibilities

• Leads, manages and coaches direct reports to achieve maximum engagement and effectiveness. o Consults with employees and line managers on Human Capital matters including human capital policies, staffing, performance management, benefits, compensation and employee relations issues... o Performs recruitment responsibilities to include sourcing, interviewing, selection and on-boarding.o Conducts investigations regarding workplace concerns. Effectively resolves issues within a reasonable timeframe and with appropriate outcomes. Outcomes may include disciplinary action up to and including termination of employment. o Ensures compliance with federal, state, and local regulations, including employment law, Equal Employment Opportunity, American with Disabilities Act.o Monitors and supports benefit-related matters , including FMLA, ADA and Workers' Compensation claims.o Develops and delivers training programs that educate leaders on topics such as employment law, TriWest policies and procedures and annual performance evaluation processes.o Coordinates the exit interview process for assigned area, including analyzing, identifying employee retention issues, and reporting on trends to Human Capital department management.

o Consults with management team on the annual performance appraisal process to ensure compliance with Human Capital protocols.
o Travels to field locations as required, coaching line managers on Human Capital programs and initiatives.
o Performs other duties as assigned.
o Regular and reliable attendance is required.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Advanced collaboration, listening, consulting, and conflict resolution skills; experience conducting investigations; in-depth knowledge of TriWest Human Resources policies and procedures, knowledge of Human Resources management concepts; federal, state, and local employment law; ability to maintain the confidentiality of information and maintain safeguards; presentation skills

Working Conditions

Working Conditions:
o Availability to work during non-standard hours
o Works within a standard office environment, with 25% travel
o Extensive computer work with prolonged sitting
o Public speaking required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.