Expert Technical Writer at Allscripts in Raleigh, North Carolina

Job Description:

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm Payer

Veradigm understands that managed care organizations, pharmacy benefit managers (PBMs), insurance companies, health plans, and other payers need to balance controlling costs with the goal of providing the highest quality of care and optimizing health outcomes for their members.

Solutions from Veradigm Payers:

• Deliver insights to drive quality outcomes cost-effectively
• Improve efficiency for themselves, their providers, and their members through high-speed clinical data exchange
• Impact point-of-care decision making positively by integrating payer guidance and prior authorization management directly in each healthcare providers existing workflow

Job Summary:

An Expert Technical Writer has expertise in and mastery of an area of writing, editing, or software. Writers in this role assist other writers and project team members to solve complex issues. An Expert Technical Writer may be a team leader. An Expert Technical Writer has mastered a specific focus in technical communication.

There are two types of Expert Technical Writer in the department.

• A person who is responsible for research, cost analysis, and implementation of the latest technologies that help the content and education team stay competitive.
• A person who is a key resource and writer for one or several healthcare applications produced by the company.

An Expert Technical Writer can discuss publication and software interface issues with developers and higher management. This person can be a trainer, consultant, and mentor to all department members. This person is also responsible for writing complex documentation assignments. The Expert Technical Writer may also choose to prepare for a managerial career path inside or outside the department or a development career path outside the department.

What you will contribute:

• Fully understands the product delivery life cycle and helps advance the documentation process within it.
• Plans, writes, and performs other development tasks for complex documentation deliverables and projects.
• Develops and documents application process workflows for assigned features.
• Has an intricate understanding of the features of the product. Understands the overall features of the product and has advanced comprehension of the application(s) to which they are assigned including the relationship to other applications.
• Monitors defect tracking for documentation defects; responds promptly to correct or reassign errors and report the outcome.
• Participates in and/or facilitates the departments team committees and task forces.
• Mentors and trains less experienced writers in technical communication skills.
• Follows best practices for documentation user experience and quality assurance and finds ways to incorporate those practices throughout the department.
• Prepares special reports and knowledge shares.
• Can lead a team of writers, oversee their work, and report their status to the Development Manager.
• Keeps the release coordinator informed of progress or is a release coordinator and manages projects to completion
• Researches new documentation technologies as they apply to current and future needs of the department.
• Writes whitepapers on proposed new technologies for the department.
• Consults with development on implementation of documentation technology interfaces to applications in order to choose the best Help format or to makes decisions on consistency, form and function.
• Tests new technologies and reports to senior management on feasibility.
• Provides suggestions and methods for applying technical concepts to documentation deliverables.
• Conducts training sessions on new software and acts as a resource for all questions on new technologies.
• Facilitates documentation walkthrough meetings with project team members.
• Creates and updates documentation style sheets, templates, and guidelines.
• Maintains the teams intranet sites. May serve as systems administrator.
• Researches user feedback on documentation deliverables that incorporate the new technologies.
• Perceives what documentation does not fit client needs and identifies design of documentation to fit client needs as output formats for new platforms (such as iPad and iPhone) evolve.

The ideal candidate will have:

• Bachelor's Degree or equivalent Technical / Business experience Required
• MA/MS degree in one of the following disciplines: Technical Communication,
• English, Journalism, Instructional Design
• preferred
• Evidence of continuing education courses in current and advanced technical communication areas, software language, and competitive healthcare software data required
• 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience Preferred
• Technical Communication certification offered by an educational institution Preferred

#LI-TS1

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

Veradigm policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Thank you for reviewing this Veradigm opportunity!

PI240042065