Job Summary An established agency is seeking a Commercial Lines Manager to oversee their Commercial Lines Department. This role is responsible for leading a team of employees, ensuring efficient supervision, performance monitoring, fostering a collaborative & motivating environment, and ensuring the department's success. If you are seeking a challenging yet rewarding position in the insurance industry, this is your opportunity!
Responsibilities
Plays a key role in staff hiring and separation.
Conducts timely performance reviews, offers feedback, and recommends compensation changes.
Proposes account assignments and team staffing.
Approves time-off requests and timesheets, ensuring appropriate overtime.
Handles employee relations issues with input from Director and HR.
Exercises discretion in managing staff, fostering growth, team building, and engagement activities.
Approves expense reports within authority level.
Leads staff in managing client relationships, assessing satisfaction.
Recommends policies and procedures for increased customer satisfaction and team efficiency.
Qualifications/Requirements
Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
Possesses a high level of account management expertise and a comprehensive understanding of various insurance products, demonstrating the ability to provide expert advice to clients.
Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
Demonstrates strong managerial skills with a track record of successful people management.
Possesses the ability to skillfully mentor and coach team members, fostering individual and collective growth.
Holds an active Property and Casualty (P&C) Insurance License.
Preferred Agency Management System Experience: AMS360
5-10+ years of relevant insurance industry experience.
Previous experience in commercial lines account management.
Holds at least one professional designation or has comparable job experience.
Above average computer skills with the capacity to master essential software programs.
Previous management or team lead experience is required.
Compensation Package
Excellent opportunities for professional growth and advancement.
Competitive compensation: Between $80k-$96k (based on experience).
Paid time off and company holidays.
Comprehensive benefits package, including health, dental, vision, 401(k), and more.
Hybrid work schedule available after first 90 days.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.