Job Description Essential Functions And Primary Duties
Support in developing, implementing, monitoring and continuously improving upon client service team deliverables for new and renewal business.
Utilizes tools to monitor and ensure service team adheres to service standards including timelines of deliverables of assigned accounts.
Analyze and resolve problems.
Assumes accountability for decisions made by direct reports.
Interpret policies and demonstrate solid subject matter knowledge.
Exercise judgement within defined procedures and policies to determine appropriate action.
Provide leadership, coaching, mentoring, training of staff including conducting employee performance evaluations and on boarding new team members.
Influence the direction for new or revised services, programs, processes, standards, and/or operation plans.
May spend a portion of time performing individual tasks / strategic tasks related to the unit, however, supervisory activities constitute the primary responsibilities of the role.
Provide input and participate in hiring decisions, disciplinary actions, and performance evaluations and rewards.
Execute annual goals and priorities.
Ability to support on any and all client matters as needed.
Collaborate efficiently with carrier partners and stay aware of new products and market trends.
Ensure compliance with all regulatory guidelines.
Additional responsibilities as assigned.
Qualifications Required
FL Property & Casualty License (2-20).
High School Diploma or equivalent personal lines manager experience in a retail insurance agency.
Over 5+ years of experience managing multiple clients of increasing complexity in the insurance industry.
Technical knowledge relative to industry and incorporating contract provisions, renewal and claims processing, plan knowledge, and carrier funding.
Expertise in managing clients with alternative funding arrangements.
Proficient use of applicable technology.
Expert knowledge of state and federal legislation.
** FL Market experience is a MUST! **
Sets priorities and manages work flow to ensure efficient, timely, and accurate deliverables.
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally.
Advanced problem solving and critical thinking skills.