Community Health Provider Alliance (CHPA) is a nonprofit Accountable Care Organization (ACO) leading the transition to value-based care (VBC). Our mission is to improve the quality and cost of care for the people our members serve. At CHPA, we believe in bettering our communities' health, lowering the cost of care, and providing resources and guidance to our members to provide their patients with quality care. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and truly make an impact. CHPA is an equal opportunity employer that provides a comprehensive benefits package that includes:
Insured group health, dental, and vision plans
Medical and dependent care flexible spending account options
401k retirement plan with an employer contribution match
Life, AD&D, and Long-term disability plans paid for by the employer
Free 24/7 access to confidential resources through an Employee Assistance Program (EAP)
Voluntary benefit plans to complement health care coverage including accident insurance, critical illness, and short-term disability
A generous mix of vacation, sick, and holiday paid days off. This includes 17 days of paid vacation for employees working 40 hours a week, 10 recognized holiday pay, and paid time off for birthdays and anniversaries!
We are committed to growing the abilities of our people and we are building a learning culture where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who share their knowledge with others to enhance each other's growth and empower our members to provide the best quality care and services to patients all over Colorado.
Position: The Practice Transformation Coach is accountable for providing transformation support to member Community Health Centers (CHCs) resulting in improved quality outcomes and network performance in CHPA's VBC programs. The Coach has a defined role, working in an advisory/coaching capacity to support CHPA CHCs and assist in creating and implementing individualized CHC CHPA Support Plans to optimize performance. The Coach utilizes an evidence-based approach to facilitate quality improvement (QI) methodology and tools within CHCs, including assessments, reporting measures, and facilitating meetings with practice-specific QI teams working towards achieving measurable outcomes. This position requires traveling to CHCs and preference will be given to qualified applicants residing in northern Colorado or the western slope of Colorado. CHPA is an equal opportunity employer offering a generous benefits package, a casual work environment, and a competitive salary (DOE).
Essential Duties/Responsibilities:
Develops, implements, and monitors individualized CHC CHPA Support Plans, targeting practice transformation activities to increase success in CHPA's value-based contracts.
Serves as a liaison, teacher, coach, and facilitator for practice transformation activities for CHCs participating in the network.
Obtains, aggregates, and analyzes quality metrics and reports for care opportunities; identifies opportunities to improve cost, quality, and the patient experience; and prioritizes opportunities in individualized CHC CHPA Support Plans.
Participates in the development and implementation of community learning forums.
Provides onsite and telephonic CHC coaching visits using a standardized approach and demonstrates the ability to effectively lead and facilitate improvement teams towards measurable outcomes.
Maintains a supportive and collegial role with the primary care team and collaborates to meet provider and practice needs.
Conducts ongoing CHC assessments to learn more about practice demographics, daily operations, and current workflows.
Supports the efforts of providers and practice teams on interventions resulting in cost of care savings and improved health outcomes for patients.
Provides education for practices to develop expertise with Annual Wellness Visits (AWVs), metrics, and data review for quality improvement.
Works with CHPA leadership on communication to physicians regarding available patient care programs through the VBC programs - both written/email communication and visits to provider meetings, as necessary.
Reviews reports from payers and participates with leadership in the interpretation of the reports and actions needed.
Shadows, educates, and/or trains physicians and medical staff as necessary in clinical workflows and coordination of care to improve clinical quality and achieve VBC goals. Test and pilot new VBC initiatives and work with CHPA leadership on refining processes, helping achieve contractual metrics.
Other duties as assigned.
Qualifications:
2-3 years of experience in primary care, ambulatory care, or another related field. Preference to individuals who have experience working at CHCs, also known as Federally Qualified Health Centers (FQHCs) •
Preference will be given for experience completing Annual Wellness Visits (AWVs).
Preference will be given for strong background in one or more of the following: VBC programs, quality or process improvement, data analysis, healthcare recognition/accreditation, and/or change management.
Experience in population health management, community health, case management, disease management, quality improvement, and/or motivational interviewing and active listening.
Experience leading Lean, Model for Improvement, or other quality/performance improvement methodology.
Experience in ACO/Value-Based Contracts or Managed Care Contracts.
Experience in public speaking centered around medical practice education to include training and presenting in small or larger group situations.
Excellent oral communication skills both in-person and telephonically, to groups and individuals.
Excellent written communication skills and knowledge of Microsoft Office tools.
Strong critical thinking, analytic, strategic, and innovative skills.
Ability to travel within the state of Colorado - 25% travel within the state of Colorado, likely the western slope.
A valid unrestricted U.S. driver's license, reliable personal vehicle, and insurance is required.
Proof of full COVID-19 vaccination may be required for employment.
Home office that is HIPAA compliant.
Mobile device for work purposes.
Working Environment and Physical Activities:
Remote work or work from home.
Ability to travel. This position requires several hours of travel to meetings in the state of Colorado, especially the western slope, and may require overnight trips.
The ideal candidate will display sound judgment, relate well to the public and staff, have a professional demeanor,
prioritize customer satisfaction, and be well organized.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.