Junior Systems Administrator at Columbia Helicopters, Inc. in Aurora, Oregon

Job Description:

• This is hybrid: at least 3 days/week on-site in Aurora, Oregon


• Provide daily support of IT operations worldwide by assisting with problem analysis, user support, and service desk ticket resolution


• Assist and support other members of the IT team with ticket escalation and resolution


• Provide triage, response, and escalation of security and system alerts or notifications


• Monitor and properly manage assigned service desk tickets


• Set up and deliver electronic equipment as assigned


• Provide expert advice on resolving all technology related issues which may include network, hardware, phones, printers, etc.


• Maintain excellent documentation of work performed, including internal knowledgebase


• Assist with planning, recommendation, implementation, and maintenance of technical systems (e.g. LAN, WAN, SAN, Wi-Fi, storage, compute, cloud, MDM, AD)


• Assist in planning, recommendation, and implementation of new software systems


• Document and track software and asset license usage


• Perform other related duties as assigned by the senior systems administrator or other appropriate administrators


• Conduct oneself in accordance with Company’s Core Values                                                                                                                                                                                           MINIMUM QUALIFICATIONS AND EXPERIENCE:
  

• At least three years experience with computer networking and support, or equivalent education and training


• Demonstrated success as a computer technician


• Working knowledge of networking, TCP-IP, VoIP, Microsoft Windows and Server


• Knowledge of networking, internet security, and troubleshooting


• Understanding of networking technology including routing, switching, wireless technology, firewalls, VPN, remote access


• Proven success in customer service is a must


• Ability to train staff with varying degrees of proficiency on technical content


• Ability to handle changing workload and priorities


• Ability to effectively communicate both verbally and in written format


• Ability to seek out work, recommend projects, and work independently


• Preferred: CompTIA security plus certified or equivalent


• Preferred: Cisco IOS or other network command line experience


• Preferred: VDI and Nutanix experience


• Preferred: IT service management and delivery experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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