Job Description:
Desktop Support Coordinator
Req number:
R2188
Employment type:
Full time
Worksite flexibility:
Onsite
Job Summary
Responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests
Job Description
As a Desktop Support Coordinator, you will provide on-site end user support to PC, device, and peripheral issues, as well as resolve connection issues via phone and email. This position will be full-time and onsite.
What You'll Do
- Responsible for providing on-site computer/tablet/peripheral technical support.
- Answer inquiries; resolve computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person; and walk user through problem-solving process.
- Identify and escalate situations requiring urgent attention and notify primary Deskside team when problems are reported based on a specific work activity or location.
- Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
- Responsible for imaging computers, encrypting hard drives, and deploying new/re-imaged computers.
What You'll Need
Required:
- 3+ years' professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support.
- 3+ years' professional work experience supporting and troubleshooting PC's running Windows 10.
- 3+ years' professional work experience troubleshooting Dell pc hardware issues.
- 3+ years' professional work experience supporting trouble shooting PC peripheral devices.
- 3+ years' professional work experience with the most recent version of the Microsoft Office Suite
- 3+ years' professional work experience imaging computers and physically setting up computers/monitors such as SCCM.
- 3+ years' professional work experience using remote assistance tools such as Quick Assist or GoToAssit.
- 3+ years' professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint).
- 3+ years' experience with user friendly customer service skills.
Preferred:
- Experience with hard drive encryption tools such as BitLocker.
- Experience with Absolute Computrace.
Physical Demands:
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
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