AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
The USAF partnered with AT&T to consolidate multiple disparate expenditures and IT projects into a consolidated enterprise while still allowing its users to retain the ability to tailor services and service levels. AT&T is providing commercial IT services to the USAF to improve performance of IT services and allow re-missioning of military personnel to cyber warfighting missions.
The AT&T Network as a Service (NaaS) team has an opening for a Telecom Engineer to support the US Air Force by providing maintenance and repair services to intelligently scale network services, enable rapid deployment of emerging technologies, and provide industry-leading security, performance, and reliability. Our NaaS team is dedicated to improving the USAF IT experience through commercial services to increase mission effectiveness. It supports the AF Program Management Office, Air Combat Command, 16AF and subordinated units delivering high-availability and secure network capabilities.
The job duties are as follows:
Act as the single point of entry and exit for all client-related user incidents and service requests.
Provide products, services and client support to include the installation and maintenance, repair, and life-cycle management of Analog, Integrated Service Design Network (ISDN), Voice over Internet Protocol (VoIP), and Data services.
Manage the delivery and maintenance of all products and services related to Landline, Cable TV, Teleworking services, mobile services.
Track, monitor and report status of all systems, key performance indicators and metrics.
Work with third party/external providers (Defense Information Systems Agency (DISA) and Internet service providers).
Evaluate client-based issues or requests and resolve them in a timely manner.
Support event management and outages.
Ensure thorough/timely understanding of current open tickets and follow up to ensure fulfillment of all incidents and service requests.
Provide monthly incident and trend analysis reports as required.
Required Clearance:
Secret clearance with ability to obtain TS/SCI (#ts/sci) (#secret)
Required Qualifications:
Must be a US Citizen
3+ year of experience in Telecommunications and Networking
Knowledge of appropriate DoD policies and procedures relating to telecommunications and information assurance
Must have IT experience, Computer Science, or similar field of study
Desired Qualifications:
Previous experience with AT&T and the Air Force environment a plus
Clearable to TS/SCI security clearance
Current IAT Level 2
Our Telecom Engineer's earn between $90,000 -$130,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours: 40
Time Type: Regular
Location: Denver, Colorado
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.