Admissions Counselor at Indiana University in Indianapolis, Indiana

Job Description:

Department



ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)



Department Information



Optimizing our enrollment mix is crucial to the long-term viability of IU Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of staff in the Office of Undergraduate Admissions, Office of Student Financial Services, Office of the Registrar, and Office for Veterans and Military personnel as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.


The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.


We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.


For information about the department, please visit: Division of Enrollment



Job Summary



The position is in the Office of Undergraduate Admissions.


Department-Specific Responsibilities

• Manages the recruitment of qualified students through the development, implementation, and evaluation of a strategic recruitment plan for an assigned territory by fostering awareness, promoting the institution and supporting the university's academic program offerings.


• Manages data oversight, requiring a proficient ability to monitor the admissions funnel, yield initiatives, academic relations, and best practices and providing timely reports and analysis of data that demonstrates an understanding and response to the needs of students in their territory.


• Manages a geographic territory for recruitment and implement enrollment plans as well as assessing recruitment travel activities and providing feedback on effectiveness.


• Effectively coordinates an extensive fall travel schedule, as well as expected travel for the spring and summer.


• Contributes to individual, team, and unit goals on a daily, weekly, and monthly basis so that Beginner and Transfer enrollment targets are met.


• Conducts presentations for school groups, parents, college fairs, and other appropriate entities to provide information to prospective students about IU Indianapolis, including areas of admissions standards, transfer processes, academic programs, college life, and student support.


• Coordinates application completion activities with students, university offices, and individual academic units.


• Communicates in person, by telephone, virtually, and in writing with students about status of admission applications and respond to inquiries, as well as offer solutions to applicant problems and requests regarding admission via telephone and in writing.


• Maintains partnerships with schools, community colleges, and organizations to facilitate collaborative programming and assist in recruiting, guiding, and supporting college bound students.


• Performs the duties of an admissions territory manager which include developing a target range of students to enroll for the assigned territory; determines the number of prospects, applications, and admits needed to complete this target through the analysis of the territory, demographic shifts, and state/national trends; evaluates status of recruitment processes on a weekly basis to assist in meeting (strategic) enrollment goals; takes action consistent with analysis and make modifications to recruitment and outreach strategies.


• Represents IU Indianapolis to prospective students and influencers with the highest degree of professionalism through an array of outreach programs and recruitment activities, including workshops, presentations, fairs, and high school visits.


• Conducts admission presentations at on and off campus events including daily tours and large event programs.


• Represents IU Indianapolis's involvement at campus recruitment events and programs on campus and in the community.


• Serves as a resource of information for prospective students to assist with student services-related issues including financial aid, scholarships, housing, and orientation.


• Advises and counsels students regarding academic opportunities and program requirements; and when necessary, counsel students with academic deficiencies and/or prior misconduct on next steps.


• Communicates with students for the purpose of providing critical information and negotiating complex problems.


• Reaches out and maintains relationships with prospective students by establishing rapport and trust, educating them on IU Indianapolis programs and admissions requirements, and assists prospective students through their application and first enrollment process.


• Participates in on-call counseling rotation assisting students as they visit the office


• Conducts pre-scheduled in-person and virtual admission counseling appointments for all student types.


• Counsels prospective students and families on the financial aid process and reviews basic financial aid information including financial aid notifications with prospective students.


• Develops and executes strategic follow-up plans to contribute to enrollment goals.


• Accurately documents, maintains, and tracks prospective student and applicant interactions and progression through the new student enrollment process in the CRM system.


• Analyzes weekly Point-in-Cycle reports to coordinate recruiting efforts with the Territory Recruitment Manager to understand data- driven principles related to IU Indianapolis's strategic plan, mission, and values.


• Prepares reports on inquiry, applicant, and yield trends for a defined territory.


• Assists in the collection of historical territory data to determine funnel trends to develop and implement goals set by the office.


• Understands the general sources of institutional data and general market data and how analysis is performed by the institution to develop its communication plan.


• Leverages technology to effectively manage inquiry, admissions, and enrollment pipelines.


• Analyzes individual situations on a case-by-case basis, i.e. quality of high school curriculum, composition of courses taken by student, and other factors relative to the student's unique situation, and determines if a student who falls outside the normal parameters can be successful at IU Indianapolis.


• Participates in holistic review of admission applications


• Attends meetings with the Office of Undergraduate Admissions, including all staff meetings, recruitment and outreach team meetings, customer service lead meetings, and recruitment council meetings.

General Responsibilities

• Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.


• Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.


• Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.


• Identifies and develops partnerships for outreach to prospective students and influencers.


• Interprets academic policies and exercises authority and independent judgment.


• Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.


• Serves in a collaborative role with internal and external stakeholders to identify targets of opportunity to attract and enroll under-represented populations. Participates in the assessment and evaluation of various models.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree in business, public policy, or related field.

WORK EXPERIENCE


Preferred

• 1 year of experience in recruitment, admissions, customer services, education, and/or hospitality and events.


• Experience in enrollment management, admissions, student services; efficiency in database systems and student information systems.


• Experience working in Salesforce constituent relationship management systems.

SKILLS



Required

• Proficient communication skills.


• Maintains a high degree of professionalism.


• Demonstrated time management and priority setting skills.


• Demonstrates a high commitment to quality.


• Possesses flexibility to work in a fast paced, dynamic environment.


• Seeks to acquire knowledge in area of specialty.


• Possesses excellent presentation skills.


• Demonstrates excellent judgment, tact, and diplomacy.


• Highly developed customer relations skills.


• Commitment to working with people of diverse backgrounds.


• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

Preferred

• Ability to analyze data to inform decision making and the flexibility to be responsible for a full range of recruitment activities.


• Demonstrates fluency in Spanish: speak, read, and write to communicate and support our diverse student population.


• Ability to work effectively, efficiently, and both independently with minimal supervision and as part of a team in a fast-paced environment that is subject to constantly changing priorities.


• Ability to maintain an established work schedule.


• Strong organizational, planning, and problem solving skills.

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. Travel is a necessary component of this position as well as loading and transporting admissions materials, displays, and other equipment weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.


Extensive automobile travel and some overnight travel is required.



Work Location



IU Indianapolis


Indianapolis, Indiana


Recruitment area will primarily focus on Indiana but may include non-resident territories in the surrounding states.



Advertised Salary



$42,000 per year.



Work Hours



Some weekend assignments required.


Ability to work long hours and frequent weekend and evening work required during peak periods.



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Core


FLSA: Exempt


Job Function: Student Services


Job Family: Admissions & Recruitment


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Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



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