Computer User Support Specialist Advanced at Honu Services in Huntsville, Alabama

Job Description:

Job Title: Computer User Support Specialist Advanced


Job Location: Huntsville, Alabama 35898


Job Summary


Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our team of qualified, diverse individuals.

The primary responsibility of this position is to diagnose and resolve end user issues efficiently, while also providing high-quality customer service. The specialist will utilize remote support tools and an automated ticketing system to manage and document all interactions. Additionally, the specialist may be required to conduct on-site visits to perform hands-on troubleshooting and training.

To be considered for this role, candidates must have a strong understanding of computer software and hardware systems, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Job Requirements:



Skills / Experience Required



Required

• 5 years professional IT experience providing services consistent with those outlined in this description

Key Responsibilities

• Diagnose and resolve a wide array of issues spanning computer systems, software, and hardware which services extend to comprehensive operating system configuration, adept user account management, and seamless system backup and recovery solutions
• Regularly meet with users to understand their organizational structures and requirements, and educate them on processes and procedures
• Maintain effective communication with customers, ensuring that efforts are coordinated, and customer relations are established
• Configure and manage end-user devices including computers, printers, laptops, and scanners
• Perform hands-on installation, troubleshooting, and repair tasks when electronic means are not feasible
• Possess a solid understanding of information security principles and practices, as well as security protocols and standards
• Strong understanding of Service Level Agreements (SLAs) and the ability to adhere to them

Desired

• Knowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory

Education / Certifications

• Strongly desired: Bachelor's degree in computer science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics or Engineering
• Relevant industry experience may be considered in lieu of formal education
• DOD 8570.01 IAT II certification required to start (e.g, Security+) and must be able to obtain a DODM 8140.03 advanced level certification before government deadline (Advanced: FITSP-O or GICSP or CASP+ or CISA or SSCP).

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid federal holidays

Security Clearance


Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.


Physical Requirements


Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.


Company Summary


Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."


Company Employment Statement


Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.


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