Senior Associate Field Services Technology Manager - New York at Hilton Global in New York, New York

Job Description:

***This role is based in New York, NY***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate Field Services Technology Manager , you will bring your technical skills to a hospitality company with an award-winning culture. On the IT Field Services East team reporting to the Director Technology Field Services East, you will support projects including Opening a brand-new hotel, supporting local team members with their technological needs, supporting corporate office teams with their initiatives, amongst other things.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Work with the team to support onsite team members and guests with technical issues or questions at any of the managed sites.
• Ensure the implementation of technology is aligned with the overall technical vision of the corporation, meets the business goals of the hotel, and streamlines operations while adhering to hardware and software standards.
• Serve as a technical resource to the property executive team and directly assist or escalate complex IT issues and projects.
• Be a liaison between corporate IT and the hotel team members to relay projects.

How you will collaborate with others:

• Effectively communicate with the executive teams of owned and led properties, handle technology-related projects, and support and deliver IT systems and procedures that align with Corporate and Brand IT standards.
• Provide leadership and support to the cluster organization in implementing and supporting technology solutions.
• Supervise and provide direction for technology applications, communications (voice and data), and computing services at assigned properties.
• Be able to accommodate taskforce work within the East and other Field Services regions.

What deliverables you will take ownership of:

• Be responsible for project management of all IT-related functions for full-service owned and managed properties, and handle an internal organization of IT Managers, staffing levels, and succession planning while encouraging a culture of customer service.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional work experience in Technology or related field
• Two (2) years of work experience in Hospitality
• Knowledgeable in Microsoft systems, Agilysys (POS), OnQ Property Management System, and other Hilton Standard systems
• Travel up to 30% (if applicable)

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Five (5) + years of professional work experience in Technology or related field
• Four (4) + years of work experience in Hospitality

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

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