Custom In-Home Installer at Best Buy in Costa Mesa, California

Job Description:

The Custom In-Home Installer assists in providing a premium experience in the installation and calibration of audio/visual and networking equipment in residential and commercial spaces. They perform custom installation jobs requiring carefully and precisely running wires through walls in homes or businesses to bridge audio, video, and networking components together.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.


• Provides clients with a premium in-home experience during delivery, including set up, tutorial on products, troubleshooting, and installation of premium audio/video equipment.


• Effectively calibrates high end premium audio/video equipment that can be in multiple zones in a home or business.


• Maintains equipment and van.


• Assists Custom Installation Lead in daily paperwork and weekly recaps.


• Assists in building audio/video furniture for customer deliveries.


• Consults with System Designers on installation jobs.

• 6 months experience in one or more of the following: sales, delivery, installation, repair OR military equivalent


• 1 year of customer service experience


• Current, valid driver's license


• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)


• Ability to consistently lift and carry products weighing 75 pounds individually or 150 pounds as a team, with or without accommodation


• Ability to work a flexible schedule inclusive of holidays, nights, and weekends


• Must be at least 21 years of age

• Previous experience in an in-home installation environment


• Previous experience selling and/or installing home audio/video or car audio