Sales Administration Analyst; Commissions Call Center of Excellence (Remote) at Cigna in Bloomfield, Connecticut

Job Description:

Primary Function: Respond to phone inquiries via the 1-800 customer service line by using knowledge of Cigna's Market Segments and the administration of the Broker Commission Policies in order to process commissions in the appropriate Cigna systems.

Phones/Customer Relations

• Ensure incoming phone calls are answered within all thresholds (e.g. time to answer, abandon rate, answered calls %, etc.)


• Provides support to sales and producers related to commissions


• Project a professional attitude and consistently demonstrate effective listening skills


• Drive ownership of the issue even if you need to pull in additional departments in order to resolve the issue.


• Consistently provide service of a superior level by meeting or exceeding the customer's expectations.


• Ability to analyze, audit and develop recommendations to achieve the "best in class" relationship with our brokers and the sales teams.


• Respond to all inquiries, oral or written, in a clear concise manner and within 24 hours.

General Expectations:

• Sharing new and pertinent information with the team/department to ensure consistent processing.


• Educate and drive compliance on administrative policies and processes with our matrix partners, i.e. Sales, underwriting, licensing, billing, etc.


• Establish solid rapport with internal and external customers.


• Participate in training on new systems, programs and processes and identifying possible training needs


• Identify procedural problems; formulate and recommend well thought out suggestions for improvement


• Maintain professionalism under pressure


• Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.


• Be open to feedback about general performance or specific events

Qualifications

• Bachelor's Degree preferred or 1-3 years' work experience


• Proven organizational and analytical skills


• Demonstrated ability to multi-task


• Excellent customer service/communication skills


• Expertise in various Cigna systems (PCS, FACETS, CARBS, CMS, etc.) is a plus


• Finance, banking or billing experience preferred


• Acts independently and requires minimal direction


• Must be a team player


• Results oriented with high attention to detail

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 25 - 38 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.