Call Center Agent at Roth Staffing Companies in Carlsbad, California

Job Description:

Our client located in Carlsbad, CA is looking to expand their brand new call center with 2 call center agents. This is a fantastic temp to hire opportunity with a fast growing company.


POSITION SUMMARY:


Answer incoming calls and place outbound calls to patients and doctor's offices, answer inquiries and questions, handle health insurance information, provide information, create leads, and book appointments with doctor offices.


ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:


Answer calls and respond to emails.


Handle customer inquiries both telephonically and by email. Research required information using available resources. Manage and resolve patients' inquiries.


Provide customers with therapy and service information. Update existing patients' data.


Identify and escalate issues.


Route calls to appropriate resources when applicable. Follow-up patient calls.


Document all call information according to standard operating procedures. Create leads, book appointments.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.