Posted in Other 11 days ago.
Job Title | Patient Access Supervisor/UKHC |
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Requisition Number | RE45071 |
Working Title | Contact Center Supervisor |
Department Name | H4027: REV Cycle MGT-PFE |
Work Location | Lexington, KY |
Grade Level | 09 |
Salary Range | $43,680-71,323/year |
Type of Position | Staff |
Position Time Status | Full-Time |
Required Education | AS |
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
Required Related Experience | 3 yrs |
Required License/Registration/Certification | None |
Physical Requirements | This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing). Also involves occasionally standing or walking with objects up to 10lbs |
Shift | Primarily Monday through Friday; 8:00am – 5:00pm with weekends per departmental needs. |
Job Summary | We are seeking a dynamic and dedicated Contact Center Supervisor to lead our vibrant team in a fast-paced healthcare environment. This role is pivotal in supervising diverse areas including patient scheduling, operator services, referral management, and billing customer service. If you are passionate about making a difference in the lives of others and thrive in a role that blends leadership with hands-on customer interactions, we want you on our team! Job Summary: As a Contact Center Supervisor, you will be the driving force behind our contact center operations, focusing on optimizing patient experience and enhancing operational efficiency. You will oversee a team responsible for various critical functions from scheduling appointments to managing billing inquiries, ensuring that each patient receives timely, efficient, and empathetic service. This position reports directly to the Contact Center Manager and plays a key role in shaping our department’s strategies and outcomes. Responsibilities:
This is a remote position. |
Skills / Knowledge / Abilities |
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Does this position have supervisory responsibilities? | Yes |
Preferred Education/Experience | 3 – 4 years call center leadership work, customer service with staff over-site; healthcare preferred. |
Deadline to Apply | 05/09/2024 |
University Community of Inclusion | The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen. |
Required fields are indicated with an asterisk (*).
(Open Ended Question)
PI240102405
Fidelity Investments |
Fidelity Investments |
Fidelity Investments |