VP, Learning & Development at TriWest Healthcare Alliance in Houston, Texas

Job Description:

Job Summary

We offer remote work opportunities (AK, AR, AZ, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE,NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, WI & WY only)

The VP, Learning & Development is a proactive and transformative leader who has a passion for learning and development in order to advance the mission of the organization. This role will be responsible for directing a highly effective learning and development organization that yields a high performing workforce and ensures ongoing organization learning, development, and effectiveness as well as produces best-in-class education or our external partners and stakeholders.

**Veterans, Reservists, Guardsmen, and military family members are encouraged to apply**

Education & Experience

Required:

• Bachelor's degree in Organization Development, Instructional Design, Business Administration, or related field
• 10+ years of progressive and increasing responsibility leadership roles in corporate training, including a working knowledge of training design, adult learning theory, training delivery methods, measurement and evaluation, vendor management
• 5+ years of supervisory leadership experience
• Demonstrated success in building and enhancing ongoing relationships with clients/customers, partners, and vendors.
• Demonstrated success in partnering with organizational leaders in developing training curriculum that meets business performance goals.

Preferred:

• Master's degree in Organization Development, Instructional Design, Business Administration, or a related field

Key Responsibilities

• Lead a team in the design, development, and delivery of organization-wide synchronous and asynchronous training in production work, training design and delivery support for non-production work, and new employee orientation and compliance training for all employees
• Oversee the process, key performance indicators, and metrics to define and track/monitor training completion and effectiveness
• Oversee budgets and expenditures related to learning and training initiatives,
• Oversee training improvements to ensure all stakeholders are adequately trained to perform their functions effectively
• Lead the identification, development, and deployment of strategies for change management.
• Coordinate with a team responsible for managing training standards, expectations, and measurements to build employee competencies that enable a high-performance workforce. This includes needs assessment, 'make/buy' determination, curriculum development, selection of the 'best practices' delivery modality, and effectiveness assessment.

• Support a team of subject matter experts to oversee all curriculum, business processes, desk procedures, and operational delivery materials.
• Organize, prepare, chair and assume responsibility for follow-up actions of the TriWest Education Council (TEC) to provide input and develop relevant education activities (e.g. materials, information, tactics) to enhance overall customer satisfaction and program compliance.
• Collaborate with a dedicated external training team, TriWest leadership, and executives to establish key metrics to identify customer training opportunities for specific stakeholder groups including employees, providers, client agencies (DHA/VA, Market/MTFs/VAMCs), beneficiaries and subcontractors.
• Oversee a dedicated external training team that will drive the organization's training schedule and resourcing.
• Collaborate with a dedicated external training team and TriWest colleagues to ensure that Quality Assurance Controls adequately reflect knowledge expectations of all employees for all operational processes.
• Partner with a dedicated external training team and the Quality and Process Improvement (QPI) team to develop and deliver training for all process defects and/or improvement opportunities.

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• Oversee and serve as a liaison for partner/subcontractor/vendor training programs.
• Direct the use of eLearning technology, to include desktop delivery (synchronous) and computer based/web-based (asynchronous) training.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Leadership: Successfully manage partners, subcontractors, vendors, and different styles of employees; Provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Proficient in Microsoft Office; Negotiation, presentation, and proposal writing skills. Course design and delivery skills including knowledge of the principles and practices of adult learning theory and instructional design models for both formal and informal training modalities.

Working Conditions

Working Conditions:

• Works in a standard office environment, with 20% - 30% travel
• Availability to work non-regular hours as required
• Extensive computer work with long periods of sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.