IT Endpoint Support Specialist at Guaranty Bank and Trust NA in Addison, Texas

Job Description:

The Endpoint Support Technician will oversee and manage all endpoint devices including but not limited to desktops, laptops, mobile devices, & thin clients. This individual will provide input for all projects that involve software distribution, anti-virus, MDR, and workstation imaging.  This role also includes overseeing patch management for the different operating systems and third party applications and firmware updates along with testing of existing and new operating systems for compatibility with various software applications the bank uses. 

The ideal candidate for this position will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment, and implement efficiencies in daily processes.  The candidate will work closely with the Cybersecurity Analyst and Systems Analyst on various investigations, remediations, and projects.

Candidate must stay informed of latest security threats that may impact endpoint devices and develop a plan to remediate and neutralize the threat by either deploying released patches, or scripting patches to mitigate any threats.

Responsibilities:

• Responsibilities will include after-hours and weekend availability as required during project related activity. Responsibilities include enforcing the processing operations workstation standards, maintaining a secure environment and the creation and enforcement of team policies, procedures and change requests.


• Endpoint Support for managing Guaranty Bank & Trust’s configuration management tools (Windows Group Policy\Desktop Management etc.)


• Creation of software distribution packages and scripts for customized software packages, utilizing configuration management software and other software tools.


• Management of the workstation patching environment utilizing deployment tools to ensure all workstations are current with the latest security updates provided by Microsoft and other 3rd party software.


• Management of the Mac Endpoint management solution


• Management of standard workstation images ensuring application functionality, consistency and all images maintain a high level of security and standardization dependent on software needs for different job roles at the bank.


• Maintain workstation integrity ensuring consistent software and operating system versioning


• Management of the Virtual desktop infrastructure environment


• Managing potentially unwanted application inventory utilizing workstation configuration management tools


• Management of workstation encryption services


• Provide guidance and recommendations for all workstation\laptop\mobile devices\tablets purchases and deployments


• Management of the MDM Platform


• Keeping Endpoint protection software up to date by installing updates and patches to Anti-Virus and MDR solutions used and verifying all endpoints are protected.


• Create and schedule reports for management utilizing various tools


• Keep firmware on Endpoints up to date and automating deployments of firmware packages


• Research and make recommendations on new software tools for automation and management of endpoint devices.


• Will be cross trained to perform backup job duties of the IT Operations staff.


• Coordinate with the IT Help Desk Manager on projects that can be assigned to the Help Desk Technicians.


• May perform other duties and responsibilities that management may deem necessary from time to time.

Relevant Skills:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

• Minimum 4 years’ experience in the Information Technology field working with Operating Systems of various kinds such as Windows, MacOS, iOS, Android, ChromeOS, etc.


• Minimum 4 years’ of experience with the creation and distribution of software scripts and packages


• Ability to diagnose problems related to software installation


• Ability to build Windows Workstations from Bare Metal to production ready


• Experience with software imaging tools


• Experience managing Mobile Device Management tools


• Strong working knowledge of TCP/IP, DNS, & DHCP


• Experience with managing and building Microsoft Group Policies


• Experience managing encryption services


• Excellent troubleshooting, problem-solving and organizational skills


• Automation experience is desired


• Management of Macs is desired


• Scripting experience is required


• Superior customer service skills for interacting with users


• Strong written and verbal skills and comfortable preparing documentation of team procedures and guidelines


• Detail orientation, and the ability to record, organize, and communicate detail


• Occasional travel may be required


• Ability to work flexible schedules when required.


• Ability to multitask and appropriately prioritize duties


• A self-starter who can excel in a team environment of a growing and dynamic enterprise.

Experience

Preferred

• 4 year(s): Minimum 4 years’ of experience with the creation and distribution of software scripts and packages


• 4 year(s): Minimum 4 years’ experience in the Information Technology field working with Operating Systems of various kinds such as Windows, MacOS, iOS, Android, ChromeOS, etc.

Education

Preferred

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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