Job Description:
Technical Product Support Analyst
Req number:
R2435
Employment type:
Full time
Worksite flexibility:
Onsite
Job Summary
As Technical Product Support Analyst you will be responsible for providing post-sales technical product support. This includes analyzing customers' business needs and developing technical requirements, preparing technical responses to Requests for Quotes (RFQs), configuring integrated solutions to meet customer needs and implementing client solutions.
Job Description
We are looking for a Technical Product Support Analyst. This position will be full-time and onsite in Ocoee, FL.
What You'll Do
- Oversee the design and installation of all visual networks
- Oversee the design and installation of all audio-visual setups
- Monitors performance and utilization of systems
- Responsible for the implementation of new software packages and upgrades to existing
- Works with management to develop plans, forecasts, and budgets within the department
- Responsible for managing and training the technical staff to support systems & software
- Collaborates with officers to develop standards for technology
- 50% travel is required
What You'll Need
Required
- Minimum 5 years of audio/visual operations experience and/or IT work experience in product engineering, development and/or support functions
- Strong leadership, customer service, communication and organizational skills
- Minimum 2 years of related project management experience managing audio-visual projects
- Demonstrated knowledge of audio-visual systems and equipment
- High School diploma or equivalent required
- Ability to lift up to 50 lbs
Preferred
- Bachelor's degree preferred
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
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