SUMMARY: Act as the customer's representative to ensure that their demands are met with a focus on optimizing the customer experience, with high attention to detail on planning.
DUTIES AND RESPONSIBILITIES: • Production Planning:
Act as the customer's representative to ensure that their demands are met with a focus on optimizing the customer experience.
Serve as the lead point of contact for all customer account related matters.
Communicate with clients to ensure that all their needs are understood and addressed in a timely fashion.
Plan production based on customer forecasts.
Track production vs. customer demand.
Manage customer inventory vs. production demands
Maintain customer production forecast and update regularly
Serve as the liaison between the Production Planning and Manufacturing departments
Work with Quality Assurance to optimize production quality and address any related issues
Collaborate with various internal departments to ensure that they fulfill customer requests in a timely manner
Collect and analyze data related to customer production
Collaborate with sales team to identify and grow opportunities within customer accounts
Generate progress reports to give to clients and management within the organization.
Identify new business opportunities with existing customers and communicate these to the sales team.
Inventory Control:
Communicate information on receipt and disbursement of materials, finished goods and components.
Place necessary orders for components that have been identified as depleted items or items that have reached reorder points.
Report discrepancies between physical counts and the inventory records and report reasons for discrepancies.
Analyze inventory discrepancies and findings and report to supervisor.
Participate in planning and completion of physical inventories as necessary.
Generate reports and data analysis for upper management.
Process Management, Standardization and support of the Quality Management System:
Plan, develop, implement, and report on clear and standardized processes and procedures for all aspects of product and process including but not limited to standard operating procedures and functional process control.
Serve as the lead to document customer complaints and NCAP's. Provide feedback to customers on actions taken to resolve quality non-conformances. Periodically solicit feedback on Stellar performance.
Requires close collaboration with management, manufacturing, engineering, supply chain, and quality assurance.
Internal Coordination:
Collaborates with other departments to identify critical success factors, develop measurement systems, and implement continuous process improvement methodologies.
Assist with the creation of departmental standard operating procedures
Perform other related duties as assigned by management.
EDUCATION & EXPERIENCE:
B.S. in Business Administration, Supply Chain, Accounting, or related field required
Minimum 5+ years of experience in Production Planning and Inventory Control in manufacturing
QUALIFICATIONS: • Excellent oral and written communication skills • Excellent proficiency with Microsoft Excel • Experience implementing systems and processes within an organization • Direct experience dealing with customers and customer issues • Familiarity with SAP and similar systems a plus • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm