Event Services Manager - Hilton Anatole at Hilton Global in Dallas, Texas

Job Description:

Hilton Anatole is looking for the next Event Services Manager to join our fun Team! This role is responsible for ensuring the successful execution of events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will serve as an intermediary between the customer and operational departments to execute fantastic guest experiences to earn repeat and expanded business.

Hilton Anatole is the Dallas area's premier hotel. Expect a warm welcome at this one-of-a-kind hotel and vacation retreat with more meeting and event space than any other in Dallas and conveniently located to all the city has to offer.

The ideal candidate will have a positive can-do attitude, passion for events, and likes to solve issues that arise and step in with immediate results. We are a fun, collaborative Team looking for a self-motivated person to join us and grow their career with Hilton. Come, join our TEAM! Recent college graduates in Hospitality welcome!

This is a fantastic opportunity to learn, be well-trained, and start a hotel management career with Hilton, voted one of the best companies to work for in the U.S. by Great Place to Work US and Fortune.

What will I be doing?

As Event Services Manager, you will assist in executing events in the hotel, from initial contact with the customer through completion of the memorable event. You will perform the following tasks to the highest standards:

• Provide direction and supervision to affected departments during execution of meetings/events.
• Serves as the on-site contact relative to logistics of group room block, food and beverage, public meeting space, vendor services, affiliates/exhibitors and related billing processes.
• Coordinate with outside vendors
• Assist /support Operational Teams with event execution
• Greet guests and direct them to appropriate places
• Review plans, identify gaps, and take proactive efforts to meet revenue and service targets
• Analyze customers' needs and financial issues of hotel; recommend and implement appropriate resolution of customers' concerns
• Participate in meetings as determined by the Director of Meetings & Conventions i.e., forecast, menu review, department, citywide pre-cons, operational department pre shifts etc.
• Oversee movement of hotel/customer equipment to complete a tight setup of function space.
• This candidate will be 85% on the Events Floor Space working with clients and Team Members and will handle social as well as corporate business. The other 15% of the time working to prep for group arrivals and anticipating their needs and doing BEOs for internal departmental events.

The Benefits

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development


• Team Member Resource Groups

• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Inclusive family-building and fertility benefits
• Expanded bereavement leave.
• Adoption Assistance program

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the cafeteria while on shift
• Complimentary parking
• Health Club Fitness Center Access