The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.
We are currently seeking applications to fill the following job opening:
Company:
Asahi Kasei America, Inc.
Job Description:
We are seeking an IT Support Analyst to install, modify and make repairs to hardware and software systems and provide technical assistance and training to ensure proper computer operation so that end users can accomplish business tasks. This is a level 1 & 2 support role that requires strong customer service skills as you will work with users at all levels of the organization. You will be receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues or by system alerts, as well as local project work. If you enjoy working face to face with internal users, meet the qualifications (ServiceNow, Office 365 Admin, an associate degree or 2 years of experience) and would enjoy being in an environment of workers that are excited about providing healthcare solutions worldwide, please apply!
As an Asahi Kasei America Employee, You will enjoy
Competitive compensation with bonuses
Great health benefits with Wellness Program insurance premium discount
Paid time off
Paid company holidays
Strong company match to 401(k) contributions
Tuition reimbursement program
Paid parental leave
Location
Asahi Kasei Bioprocess, Glenview, IL - Will work with other support staff on-site between locations.
Hybrid work schedule upon agreement with manager after 3 months of training on-site. Due to the nature of this position you will be required to be on-site at least 3 days per week.
Responsibilities
ServiceDesk
Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor
Analyze, monitor and resolve those incidents, requests, problems and tasks
Escalate when required to appropriate global group or external vendor/customer
Track all steps through to final resolution in ServiceNow ticketing system for traceability
Follow up and confirm provided resolution with requestor
Follow all policies and procedures as defined in our standard operating procedures
Create and edit documentation for IT and end users for common incidents and requests
Non-stop communication and follow-up with end users and/or IT members on tickets that you manage
Evaluate resolutions and find ways to prevent future issues (root cause analysis)
Install images on laptops and desktops
Thorough documentation of assets and tickets that you are managing
Coordinate and manage local IT projects
Global work
Work globally in teams to provide/establish global standards
Coordinate local/global IT project tasks with global IT team
Business liaison
Continuously looking for improvement in IT-related areas to increase business efficiency
Prepare site notices, user guides and trainings to inform users about IT topics
Budget
Work with IT and company finance to maintain budgets and purchasing processes
Remote site support
Support remote locations as assigned
Travel
May be required to travel up to 5-10% to other sites for support and training
Qualifications
An associate degree or 2+ years relevant work experience or equivalent combination of work and education
Service Now or other ticketing system experience required
Active Directory experience is a plus
Experience with Office 365 administration required
PC Imaging Experience is a plus
VM Ware experience is a plus
Intune or mobile device management is a plus
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As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.