We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested.
Support Desk Specialist L3
Location: Greensboro, NC (100% onsite)
12 Plus Months Contract
Type:W2
Daily Tasks Performed:
The Deskside Support Technician plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure by providing technical assistance and support to end-users at their physical workstations. • This role involves addressing a wide range of technical issues, troubleshooting hardware and software problems, and assisting users with technology-related queries to maintain productivity and minimize downtime. • Responsibilities:
o Technical Support: • Provide hands-on technical assistance to end-users for hardware, software, and network-related issues. • Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices. • Install, configure, and maintain operating systems, applications, and software updates.
o Hardware Maintenance: • Set up and deploy new computers, laptops, and other hardware devices. • Perform hardware repairs and upgrades, including memory, hard drives, and other components. • Collaborate with procurement to order replacement parts and equipment as needed.
o Software Support: • Assist users in installing, configuring, and updating software applications. • Troubleshoot software errors, compatibility issues, and system crashes. • Provide guidance on software usage and best practices.
o Audio Video Support: • Provide basic AV and conference room setup service, troubleshooting and meeting support during business hours and as requested • Conduct quarterly room checks of conference rooms. Escalate issues accordingly.
o . Remote Support: • Utilize remote access tools to provide technical support to users who are off-site or working remotely. • Resolve software-related problems and assist with remote setup and configuration.
o Problem Resolution and Escalation: • Log all technical issues and resolutions accurately in the ticketing system. • Escalate complex issues to senior IT staff or specialized teams as needed. • Follow up with users to verify successful resolution and gather feedback.
o Hardware Inventory and Asset Management: • Maintain accurate records of hardware and software inventory. • Track the allocation, movement, and disposal of IT assets.
Working Conditions: 100% on site. This role may involve working during regular business hours and occasionally providing after-hours support in case of emergencies or critical issues. • High school diploma or equivalent; technical certifications or a degree in IT-related fields are a plus. • Proven experience in providing deskside support, technical assistance, and troubleshooting. • Proficiency in operating systems (Windows, and productivity software like Microsoft Office 365). • Familiarity with networking concepts, hardware components, and peripheral devices. • Strong problem-solving skills and the ability to communicate technical information to non-technical users. • Customer-oriented attitude with excellent interpersonal and communication skills. • Time management skills to prioritize and manage multiple tasks effectively. • Knowledge of IT security best practices and data protection.