Join our dynamic team at Bayside Resort and Spa in Panama City Beach, FL as a Guest Services Manager (Front Office Manager)!
Nestled in a picturesque campus-style setting boasting 260 spacious room units, our property promises a vibrant work atmosphere. As an integral part of our team, you'll play a pivotal role in ensuring each owner and guest receives an unparalleled vacation experience.
Location: 4114 Jan Cooley Drive; Panama City Beach, FL 32408
Compensation: Competitive base salary + 15% bonus potential. Relocation assistance available as needed.
Check out the Resort Here: Bayside Resort and Spa
Apply today! #PowerOfVacation
BENEFITS YOU'LL ENJOY:
Up to 21 Paid Days off per Year!
401K Match up to 5%
9 Paid Holidays
Up to 2 Paid Volunteer Days
Medical, Dental, Vision Insurance
6 weeks - Paid Parental Leave
Internal Growth and Career Pathing
Tuition Reimbursement
Safe and Fun Work Environment
Employee Discounts Including Childcare, Hotels and more!
JOB SUMMARY:
Ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures.
Responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied.
Manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner. Keep tabs on the availability of the staff members, especially during the peak season and make subsequent arrangements for hiring the new staff members and training them according to the requirements.
Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests.
Keep a track of the inventory supplies and make requisitions according to the requirements, to keep updated reports on the relevant data so that it can be presented during the meetings or whenever requested.
Monitor statistics related to room occupancy and their rates, ensures that all the activities are carried out within the given budget standards.
YOUR BACKGROUND:
High school diploma or equivalent required
4 years minimum in hotel or resort experience strongly preferred, with at least 2 in a leadership position. Timeshare industry experience preferred.
Must be able to work a flexible schedule
Must be familiar with the daily operations of the front office, including room reservations.
Ability to effectively lead a team of 5 or more associates.
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024.
If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW