A retail company in Illinois is looking to add a new Customer Service Specialist to join their growing team in the Greater Chicago area. In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance and troubleshooting.
Responsibilities The Customer Service Specialist will:
Answer customer/consumer calls and e-mails
Provide customer service and troubleshooting as needed
Respond to consumer online reviews through the portal
Arrange for shipment of replacement parts
Track and trace delivery of orders
Communicate with employees throughout the organization on customer requirements
Initiate claim process with customers
Organize and maintain claim files
Notify the manufacturers of new claims and manage claims to closure
Work within several customer portals such as Archway and CommerceHub
Assist with general office and data entry projects, as necessary
Qualifications
1+ year of experience in a Customer Service and/or General Office Administration role
Associate's Degree
Computer savvy
Microsoft Office Suite proficient
Exceptional phone etiquette
Great interpersonal skills
Excellent communication skills (written and verbal)