We empower employees to create a better future by upholding safety standards, solving complex problems, continuous improvement and fostering inclusivity. Every part and every voice matters.
JOB DESCRIPTION:
As a Customer Service Representative, you will be a crucial part of our dynamic team, dedicated to delivering exceptional service to our valued customers. Your primary responsibility will be to engage with customers, address inquiries, resolve issues, and ensure a positive experience with our products. You will serve as customers' first point of contact, utilizing excellent communication skills to provide information, process orders, and assist with concerns.
JOB DUTIES & RESPONSIBILITIES: • Receiving customer phone calls with questions and inquiries about White's products and services. For example, placing a new order, following up on an existing order, product-specific questions, and tracking shipments. • When communicating with customers via phone and email, meet their product needs. • Collaborate with internal departments to meet customer expectations. • Analyzing a customer's forecast, order trends, and contract details to anticipate their needs. • Reconcile inventory for timely stock count availability and expedite when needed. • Address customer product quality concerns by promptly resolving issues and maintaining open communication throughout the process to ensure satisfaction. • Aid your Customer Service team members as needed to achieve daily goals.
BACKGROUND & SKILLS:
Extreme attention to detail, ability to multitask, strong interpersonal, organizational, problem-solving, and time management skills, and a proven commitment to customer service excellence are required.
Knowledge and experience in how and when to escalate a priority customer issue are highly preferred.
Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) SAP experience with Order Management and Order Fulfillment is required Salesforce.com, or other CRM experience is preferred. Experience supporting technical products or high volumes of products is preferred.
EXPERIENCE REQUIREMENTS:
High school diploma or GED; additional education is a plus. Previous experience in customer service is preferred.
WORKING CONDITIONS:
This is a full-time position with the possibility of occasional after-hours to accommodate customer needs. The role involves working in an open office call center where long periods of sitting and walking up and down stairs are required.